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Post Info TOPIC: Has anyone disputed a charge w/the bank?
BargainQueen


Marc Jacobs

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Has anyone disputed a charge w/the bank?
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I've been arguing w/People PC for the last hour to no avail.  We prepaid 5 months worth of internet service on our old phone number.  After the 5 months they have been charging me $10.95, we no longer have the phone number nor have we used it after the 5 months.  They refuse to give me the extra 2 months they've charge me back.  IF I had used the service or knew in advance they would do this, I would have cancelled it.  I thought after the 5 months, I wouldnt be able to access people PC w/o renewing it again, afterall, I dont have a contract!


It's not that much money, but that fact that they are being so difficult and fighting over $22 is making me crazy!  Finally the guy puts me on hold to "check", he hangs up on me! I dont think it was an accident. 


I want to file a claim w/my bank to get the charges reversed, has anyone ever done this?



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Kitty


Hermes

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Yup, I had to do it with Netflix (it was a very similar situation to what you've described).

I eventually ended up on a three-way call with a banker, a netflix representitive and myself. I can't remember exactly what we worked out, but it was some type of compromise (I don't think I got all charges reversed, but the majority of them were).

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scarlett


Marc Jacobs

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Yes, I had to do that with AT&T once and had a three-way phone call too. Just call your bank and explain what happened -- they are there to be on your side, after all -- and they should help you out. Good luck!

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