I bought a pair of very basic Jimmy Choo pumps from Saks maybe 3 or 4 months ago. Today I cracked a heel-- it isn't totally broken yet, but I think it is just about ready to snap in half if worn again, right in the middle of the heel.
Will Saks take them back if I have the receipt? What if I can't find it, but have my credit card statement and the box has a Saks price tag on it?
sorry I dont have any advise but I just think its funny because I was watching In Her Shoes just yesterday when Cameron Diaz breaks her sisters heels on her Jimmy Choos!! Ok thats all! I hope you can exchange it though!
That's probably what I would do. Saks might take it back for customer service reasons, but technically it's not their fault so I would consult a cobbler first to see if he/she can fix it.
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"Despite all your best intentions, sometimes, fate wins anyway."
Contact Jimmy Choo. When the heel on my Christian Louboutin's broke in October I took them to the store and they repaired them free of charge even though I'd bought them at a sample sale years ago.
I would try giving saks a call. They may be able to repair them for you or at leat refer you to a good show repair person. Sorry about the broken heel!
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I'm thinking balls are to men what purses are to women. It's just a little bag, but we feel naked in public without it.
Carrie Bradshaw