I bought the Express Bermuda editors in the denim/dark ink color about 4 months ago. I finally got around to wearing them today. Well when i came home I realized that not only have they stained my legs a blue color, but also my gucci horsebit monogram canvas tote. It was raining today so I guess from walking to my car, the color must have bled onto the tote. I am so frustrated by this
Has this happened to anyone else? And anyone know how to clean my tote?
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"Deep down you may still be that same great guy I used to know. But it's not who you are underneath, it's what you do that defines you" Rachel Dawes, Batman Begins
Did you wash them first? A lot of times that really dark denim will bleed, so the tag says to wash before wearing, and if it had a tag like that I'm sure there's nothing the store will do. I'd take your bag to the cleaners or a shoe cobbler. Have you tried just a damp washcloth to see if that gets any of it out? Hope you can get it all out of your pretty bag!
First of all, I am so sorry that happened to you! I would be so upset if that happened to me.
I know you didn't say anything about a refund, but I wanted to say I would not recommend demanding one. Denim, particularly dark washes, tends to bleed. Plus it was also raining. A couple of months ago something similar happened to me. I forgot about denim bleeding and washed a pair of once-worn true religions with some other stuff and ruined some pretty pricey clothes because of it.
I used to work at express last year and I can tell you that my mgmt. would not have approved a refund in this situation. They would exchange the item if there was some serious discoloration or fabric defect though. Good luck cleaning your bag - I am crossing my fingers that the stains come out! In my experience Gucci customer service is awesome, so maybe call a store with your dilemma and see what they suggest.
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I'm sorry about your bag! I have a pair of jeans that did the same thing to my Orla Kiely canvas bag last summer. Fortunately, I was able to get the blue stains off with one of those Mr. Clean magic erasers. You could try that, too, and hopefully it will work.
I have those same pants and everytime I wear them they stain my car seats. Luckily it comes off pretty easily with leather cleaner. I hope you can get it off of your bag! Good luck!!
My blue demin editors that have been washed +20 times still bleed when it is rainy or I wear them out dancing. Regarding the bag discoloration, same thing happened to me, in my case it was the pebble leather from Coach and basic friction from the tote rubbing against my leg while shopping. The people at Coach suggested lightly rubbing an eraser(I would use a mechanical pencil or white eraser because they're soft) across the stains. It involved me looking like a crazy person as I rubbed a pencil on my purse for 30 minutes, but it worked.
Now I refuse to wear my editors with my nicer bags, which kind of defeats the purse of the editors, but that's the only solution.