STYLETHREAD -- LET'S TALK SHOP!

nicoley · Coach

Express Editors Gripe

member · Hermes

n/m

-- Edited by shopchicago33 at 19:07, 2006-07-11

FashionPrincess · Hermes

Did you wash them first? A lot of times that really dark denim will bleed, so the tag says to wash before wearing, and if it had a tag like that I'm sure there's nothing the store will do. I'd take your bag to the cleaners or a shoe cobbler. Have you tried just a damp washcloth to see if that gets any of it out? Hope you can get it all out of your pretty bag!

rocky · Coach

That has happened to me from a pair of their dark denim straight legs, I returned them with no problem. Sorry about your bag!

Vanessa · Kate Spade

First of all, I am so sorry that happened to you! I would be so upset if that happened to me.

I know you didn't say anything about a refund, but I wanted to say I would not recommend demanding one. Denim, particularly dark washes, tends to bleed. Plus it was also raining. A couple of months ago something similar happened to me. I forgot about denim bleeding and washed a pair of once-worn true religions with some other stuff and ruined some pretty pricey clothes because of it.

I used to work at express last year and I can tell you that my mgmt. would not have approved a refund in this situation. They would exchange the item if there was some serious discoloration or fabric defect though.
Good luck cleaning your bag - I am crossing my fingers that the stains come out! In my experience Gucci customer service is awesome, so maybe call a store with your dilemma and see what they suggest.

Hedvig · Coach

I'm sorry about your bag! I have a pair of jeans that did the same thing to my Orla Kiely canvas bag last summer. Fortunately, I was able to get the blue stains off with one of those Mr. Clean magic erasers. You could try that, too, and hopefully it will work.

-- Edited by Hedvig at 18:17, 2006-07-11

joy0302 · Kate Spade

I have those same pants and everytime I wear them they stain my car seats. Luckily it comes off pretty easily with leather cleaner. I hope you can get it off of your bag! Good luck!!

knshdion · BCBG

My blue demin editors that have been washed +20 times still bleed when it is rainy or I wear them out dancing. Regarding the bag discoloration, same thing happened to me, in my case it was the pebble leather from Coach and basic friction from the tote rubbing against my leg while shopping. The people at Coach suggested lightly rubbing an eraser(I would use a mechanical pencil or white eraser because they're soft) across the stains. It involved me looking like a crazy person as I rubbed a pencil on my purse for 30 minutes, but it worked.

Now I refuse to wear my editors with my nicer bags, which kind of defeats the purse of the editors, but that's the only solution.

Good Luck!

Shello · Kenneth Cole

I don't have any suggestions but I just wanted to say that I really really hope it turns out okay!!