STYLETHREAD -- LET'S TALK SHOP!

I ordered a bathing suit from NN last month, and when it arrived it looked NOTHING like it did online, so I used their Smartlabel prepaid return sticker to send it back.  Their website states that returns will be processed within 14 days of receipt.  It's now been 4 weeks, so I emailed CS and included my cust. #, order #, return date, mode of purchase, etc.

I got back a form email, saying that returns are not processed for 4-6 weeks after reciept .  They also informed me of my cust. # (which I had already given them!), told me it can take 2 billing cycles for my credit to appear, and told me I could check my order status online (which isn't true for returns!).

I replied and told them what their online policy was and informed them that it had been 4 weeks, I had already told them I used a debit card and therefore credits post as soon as they've been processed, and asked the status of my credit.

I got the same damn form email back AGAIN.  And still no credit.

I am not happy.  I'm afraid they're going to say they never received it and I'll never get my credit, even though I used their stupid prepaid label thing.