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Post Info TOPIC: Cust serv Q --this is weird, right?
tri_sarah_tops


Marc Jacobs

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Cust serv Q --this is weird, right?
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Last Thursday or Friday I placed an order with Urban.  I received a confirmation from them, but haven't heard anything since.  I checked the order online and for status it said "Call Cust Serv." 


Has anyone else experienced this?  I'm pretty ticked but before I forget about the order (I really want the stuff I bought) I want to make sure that this isn't actually a normal occurrence.  I've had problems with orders before but every other company has at least sent an email. I think it's pretty crappy to expect the customers to discover and fix problems on their own.  Apparently my $120 isn't woth the inconvenience of an email or phone call. 



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blubirde


Chanel

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I'd call and see what the deal is but currently, yes that's weird.

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shopgirl82


Chanel

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tri_sarah_tops wrote:

 Apparently my $120 isn't woth the inconvenience of an email or phone call. 

i would voice this over the phone....it's a good point.  i had issues with anthro. multiple times in both the store and online, i finally had it with the store, e-mailed customer service after i tried to handle the issue over the phone (i was put on hold for 15 minutes)....they sent me a $50 GC. 


urban is owned by the same company as anthro...they may try to make things up to you. 



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bumblebee


Coach

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i don't know what the deal is with them, but i have ordered online probably 4-5 times and every single time, a customer service rep has called me at my office to confirm that i was the person who placed the order and that i authorized it.  it wasn't like i was spending thousands of dollars, either, or that i had ever had a problem with my credit card.  very bizarre. 

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littlelatina


BCBG

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I've had that happen to me w/them before and it turned out I gave them the incorrect expiration number for my CC.

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Drew


Gucci

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I have that problem on occasion with Anthro, and they're the same company so that would explain that.  I would have to check my status to find that I need to call them.  What a pain.  In the instances this has happened it was for the following reasons: sending package to somewhere other than my billing, high dollar amount spent, or some kind of error w/my billing info. 


I hope they didn't sell out of your stuff while they held your order...



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halleybird


Hermes

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the same thing happened to me with philosophy this week. I typed my cc# incorrectly, and I had to call them to find out what was going on -- no call, no email, nothing.

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