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Post Info TOPIC: GRRRRRRRRRRRRR
bex


Chanel

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Date:
GRRRRRRRRRRRRR
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i have been sitting on the phone WAITING for the past 14 minutes for a CS rep at Time Warner Cable to cancel my darn roadrunner account b/c it went up $10 per month without warning!!!!!!!!!!!  (i am switching to verizon btw- hopefully they are better???)


gah!!!!  i swear they are not picking up b/c i am cancelling something... they probably think i'll get pissed and hang up... which is about to happen but only b/c i have to leave in 10 minutes to make it to a dentist appt.


grrrrrrrrrrrrrrrrrrrr



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KaffeeKlatsch


Marc Jacobs

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Ugh!  What crapola that is!  I get that kind of behaviour when I try to cancel and/or return things also.  Which is ridiculous.  You would think they would try to impress you with phenomenal CS in an effort to win you back!

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Cortney1982


Chanel

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Seems like a tactic they use...customer will tired of waiting and give up and just not cancell.  Verizon is fantastic.  A few years ago I was cancelling our AOL internet service since we decided just to get it through our telephone company.  So I call to cancell and they were all talking about some other crap, and I told them all I wanted to do was CANCELL!  Then they were like let me switch you to our other department.  Then this guy was talking about long distance service and I told him I didn't want it, I just wanted to cancell my internet!  He was like too bad, I can't do that, enjoy you new long distance service.  So I was sooo pissed and told my BF who then called Verizon and they fixed everything for us.

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Dizzy


Marc Jacobs

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Oh my god - you ar having aterrible day! big hugs!

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bex


Chanel

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Posts: 3194
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Dizzy wrote:

Oh my god - you ar having aterrible day! big hugs!

thanks!  this is the one thing i won today- i got them to lower my internet charges by $10- so i am paying $34.99 again for one year!  yippee!  i won one!


but i truly do think that this is a ploy to get people to hang up and not cancel their services.  after i waited on the phone for 20 minutes, someone got on to help me, put me on hold and then 3 minutes later, someone else picked up!  what the h??



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