STYLETHREAD -- LET'S TALK SHOP!

kenzie · Chanel

Anyone ever tried to return to alltherage?

hotcocoa · Kate Spade

yeah... i had the same exact thing happen to me. i received a broken, (and very cheap looking) necklace and e.mailed them that i'd like to return it. i then went on vacation and when i came back still hadn't heard back from them. i ended up calling them two weeks later since they were ignoring my e.mail (AND they don't list an 800# either so it's a long distance call outside of ny) and she told me to just package it up and return it with my reciept. i have to say that i'd be very suprised to even recieve my refund at this point. unfortuneately i had a lot of problems ordering from them as well. never again, never again.

kenzie · Chanel

hotcocoa wrote:

yeah... i had the same exact thing happen to me. i received a broken, (and very cheap looking) necklace and e.mailed them that i'd like to return it. i then went on vacation and when i came back still hadn't heard back from them. i ended up calling them two weeks later since they were ignoring my e.mail (AND they don't list an 800# either so it's a long distance call outside of ny) and she told me to just package it up and return it with my reciept. i have to say that i'd be very suprised to even recieve my refund at this point. unfortuneately i had a lot of problems ordering from them as well. never again, never again.

Oh, that's really disappointing. I like the one necklace that I got from them and the other one is pretty, but it's broken.

Diane · Nine West

Dear All:

Thank you very much for your candid comments about the problems that you have experienced with our shipping department.

Our shipping manager is currently out on maternity leave and I believe that, in her absence, a number of problems might have slipped through the cracks.

We will be back in the swing again soon, with a full staff and complete capabilities.

Please, if you are experiencing any problems at all, or are having trouble getting a response from us, email me personally. I will see to it that your problems are cleared up within 48 hours.

Best Regards,

Diane Goettel
Accounts Manager, alltherageonline.com

kenzie · Chanel

Diane wrote:

Dear All: Thank you very much for your candid comments about the problems that you have experienced with our shipping department. Our shipping manager is currently out on maternity leave and I believe that, in her absence, a number of problems might have slipped through the cracks. We will be back in the swing again soon, with a full staff and complete capabilities. Please, if you are experiencing any problems at all, or are having trouble getting a response from us, email me personally. I will see to it that your problems are cleared up within 48 hours. Best Regards, Diane Goettel Accounts Manager, alltherageonline.com

Is there a way to find your e-mail on alltherageonline.com's site?

JoceyBaby23 · Gucci

That is nice of Diane to do that. Hopefully, you girls can get your issues cleared up quickly.

hotcocoa · Kate Spade

i'm sorry, i guess my reply turned into a mini rant which i didn't intend. i ordered two necklaces and i do love, love, love the one that i kept and everything will be fine when i get my refund for the other. it's just been a tough experience with the absence of customer service to help me out with the troubles i've had ordering AND returning. anyway... thank you, diane. i will be contacting you if there are any further problems.

Diane · Nine West

Sure thing!

diane@alltherageonline.com

kenzie · Chanel

Diane wrote:

Sure thing! diane@alltherageonline.com

Fabulous! I'll send you an e-mail.