STYLETHREAD -- LET'S TALK SHOP!

Members Login
Username 
 
Password 
    Remember Me  
stylethread site home page -> stylethread forum -> shopping & fashion -> Hayden Harnett - need advice
Post Info TOPIC: Hayden Harnett - need advice
XtinaStyles


Marc Jacobs

Status: Offline
Posts: 2478
Date:
Hayden Harnett - need advice
Permalink Closed

I am really surprised and disappointed.  I ordered the Lorca flap bag in Saddle on sale and was so excited to see it, to smell it, to love it.  I was about to wear it for the first time today when I opened up the inner flap and noticed that the stitching was completely frayed on the inside of the lining.  WHAT!  This is a brand new bag from a "good" company, I wouldn't even expect this from Target!  I got a good deal on it but I couldn't believe a $300 bag would come with shotty lining.  

Lorca Flap Demi front View




So I guess I will call them.   They will probably be sold out of the item.  Also, if I ship back for a return, I shouldn't have to spend money/time to ship the item back (it will probably cost me like $12).  Any advice on the matter?  Anyone with a similar experience?cry

-- Edited by XtinaStyles at 10:03, 2007-08-13

__________________
erin


Chanel

Status: Offline
Posts: 3274
Date:
Permalink Closed

i've heard they have really good CS so i would call them and ask for a replacement. if they don't have that color, they will probably offer the same bag in another color, or a similarly (sale-priced) bag. don't know about the shipping, though. sorry to hear the bag came in this condition :(

__________________
needsfashionadvice


Kate Spade

Status: Offline
Posts: 1209
Date:
Permalink Closed

I'm sorry about the bag, I would be very dissapointed too, especially because I love that bag! I agree with Erin though, they have really good customer service and will probably offer you that bag in another color if they're sold out of the Saddle color. Let us know what they do for you.

__________________
shopaholic


Dooney & Bourke

Status: Offline
Posts: 858
Date:
Permalink Closed

if they have good cs then they should offer to cover the shipping both ways...btw, i have that bag in mulberry and i've only used it a handful of times and the inner silk has a hole in it now. the leather is great but they need to work on the quality of their stitching. good luck on your bag!

__________________
That is so Fetch! ~ Mean Girls
kmd


Kate Spade

Status: Offline
Posts: 1106
Date:
Permalink Closed

I have a few clutches for them that I've used a bunch with no problems- even the lining and stitching are still in perfect shape.

I bet if it is sold out, they would fix that bag for you, free of charge.  Any decent company would do that.

__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
stylethread site home page -> stylethread forum -> shopping & fashion -> Hayden Harnett - need advice
Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse 		Powered by ActiveBoard