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Post Info TOPIC: What am I supposed to do?
Kitty


Hermes

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What am I supposed to do?
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I ordered a scarf on eBay about 15 days ago and the seller said she shipped next day. She shipped first class mail, so it should have come in like 3-5 days. I contacted the seller and asked her to verify when she shipped and said I hadn't received the item yet.

She went into this long thing about how I should ask around my apartment complex and check the post office, etc. etc. I said I'd do both and give it a week.

So, what do I do if a week passes and I still don't have the item? I paid through paypal - so do I report it as an "item not recieved" to paypal? Or should I contact the seller again and ask for my money back?

Ugh...I hate this stuff :(

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FashionPrincess


Hermes

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If you don't receive it in a week I'd contact the seller again and give her a chance to resolve it without having to involve paypal/ebay but if she doesn't do anything then file a claim via paypal.  Hope it all works out.

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Aurora


Marc Jacobs

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hmm she's giving you the run around awfully close to the 30 day mark.  I'd ask around your apartment office and then file a claim on paypal on her.  If you post signs and ask around for a week then email her again about it she's going to drag it out and then you'll lose out.

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Kitty


Hermes

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Aurora wrote:

hmm she's giving you the run around awfully close to the 30 day mark.  I'd ask around your apartment office and then file a claim on paypal on her.  If you post signs and ask around for a week then email her again about it she's going to drag it out and then you'll lose out.


Hmm..I thought it was 45 days?

I guess I'll probably contact her again on Friday.

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Aurora


Marc Jacobs

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hmm 45 could be right.  I've been hearing 30 days on another message board lately.

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scarlett


Marc Jacobs

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This happened to me recently, but I was the seller. I had mailed two different packages USPS priority mail and after two weeks, neither had arrived. Both buyers contacted me asking for confirmation that I had shipped, which I totally understood, and I sent both their confirmation number from USPS. I also said I would refund their money if the package in question never arrived. Both did within a few days, but my point is, the seller should not be giving you the run-around here. Does first class mail have shipment confirmation numbers?

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