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Post Info TOPIC: What would you do?
Cricket


Gucci

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Posts: 2766
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What would you do?
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I sold some curtains last weekend on eBay.  They were the cotton Pottery Barn Kids green gingham ones.  I stated that they were used, but freshly washed and ironed.  They still sold for $2 less than what they cost new in the catalog/store... go figure!   Anyway, the buyer paid promptly and I told her I'd send them out day before yesterday.  When I went to pack them up, they looked short, so I measured them and they shrunk!  Almost 6 inches in length and 2 inches in width per panel.  I didn't measure them before the auction, it just didn't occur to me that they might have shrunk.  My mistake.


I emailed the winner right away and apologized profusely.  I told her I'd ship them out to her if she still wants them, and refund her $10.  I also told her if she doesn't want them at all, that I would refund her all her money.  I asked her what she wants me to do.  I emailed her twice and no response.  Should I just go ahead and refund her the money?  If not, how long should I wait to hear from her?



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Lilykind


Hermes

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Posts: 6191
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hmmm...I'm new to EBay, but I would wait to see if she responds within 72 hours. 


I did the same thing though...I didn't look over something I was selling and I realized as I was shipping that there was a stain on one of the shirts I was sending. I apologized profusely and paid her the dry-cleaning charges outside of EBay through PayPal. I was lucky that the buyer was so sweet and understanding...she gave me positive feedback later.


Crossing my fingers for you!



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squishy


Coach

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Posts: 1540
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when did you first e-mail her?  i haven't been in this position per se, but i'd wait until she responds before providing a full refund.  i'd probably wait until the end of the weekend before i took any further action.


you're being very responsible and considerate (if only all ebayers were like you!), and i'm guessing your buyer will understand. hope it all works out.



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nonsense!
AllieGurl


Marc Jacobs

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Posts: 2030
Date:
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since it is your error , I would wait at least 3 days for her to respond. If she doesnt respond then file "unable to complete transaction" refund her money and get your fees for selling the item refunded.

HTH!

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xoxo gossip girl!
Kitty


Hermes

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Posts: 5167
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You could also request her contact info and give her a phone call.

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beaisforbeautiful.blogspot.com
Aurora


Marc Jacobs

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Posts: 2408
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hmm.  I've never been in this situation but I guess this is what I would do.  I would wait another day and see if she responds.  If she doesn't I would send another email explaining the situation and then mail the curtains with a note in the box on what happened, how you emailed her x number of times, and what her options are.

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