STYLETHREAD -- LET'S TALK SHOP!

And I thought that they would have been better....

So, I purchased 2 cashmere sweaters and a pair of jeans on friday morning and then feeling the guilt, I canceled them at about 4:00pm that afternoon.

I got a shipping confirmation today.

So I called and the customer service told me that because it was already in process that she couldn't cancel it, that I would have to open the package, return it with a note saying that I tried to cancel it.  That totally would not have rectified the situation.  I was just imagining paying for the shipping, seeing it still on my credit card because it was a final sale. 

So I asked for a manager, and she fixed it.  But I am a stickler for CS, and I can't believe I had to jump through hoops to get this taken care of!

Sorry for the rant.