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Post Info TOPIC: Should I get a new doctor? Updated
Sandy


Kate Spade

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Should I get a new doctor? Updated
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-- Edited by Sandy at 20:38, 2007-06-27

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Elle


Hermes

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RE: Should I get a new doctor?
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IMO, you have to be prepared to advocate for your own care in most situations.  I would call the doctor again until you can get them to call you back, just so you can explain the situation.  The doc needs to know that the receptionist took it upon herself to give medical advice, which is NOT okay. 


I think it was more likely the way the receptionist relayed your message to the doctor that caused the outcome - it's hard to diagnose people without seeing them in many cases.  Your symptoms didn't necessarily sound that severe by themselves, though I'm sure you sitting in front of your doc and presenting those symptoms would have caused more action on their part.  If you and your family thought is was just a bug at first, that's probably what the receptionist thought too.


So, I don't think you should necessarily switch doctors if you're comfortable with the one you have.  Just because a doctor tells you nothing is wrong doesn't always mean they're right - they may have a medical degree, but they aren't God.  They can still overlook things, and only you are able to know how bad you really feel.  At the end of the day, just because they give you advice doesn't mean you have to follow it if you disagree!



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Drew


Gucci

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Well if that happened to me I would assume that my doctor and her employees don't care about me.  I would switch, but I have low tolerance to that sort of thing.  I mean with health care you can't afford a doctor who is too busy to worry about you, no matter how nice she is.

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blubirde


Chanel

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I'm with Elle. But I could be with Drew, too. Meaning, I'd let the doctor know about the receptionist's behavior and tell her you're not happy with the way they treated you in this situation, or lack of treatment, as the case may be. If she responds in a positive manner and all that jazz, I'd stay. But if she's unapologetic or doesn't seem as concerned as you think she should be, I'd dump her and go for someone new.


If she called when you had pinkeye, I don't see why she wouldn't call in this case if she knew how serious the situation was.



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Mandy


Kate Spade

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I agree with Blubird's advice.  I would let her know what happened with the receptionist and then take it from there.  If she doesn't apologize profusely, I'd find another doctor.  I think its horrible that if you told them you had passed out more than once that they wouldn't want to see you and would act like its no big deal. 

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Alikat


Kate Spade

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I'm so sorry about what happened to you - and glad it turned out all right!


I agree with the advice to go to the appt and see there is a change... if you do end up changing doctor's definitely get some recommendations beforehand.



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shopgirl82


Chanel

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hmm.  tricky.  based on your symptoms, they weren't really indicative of anything major.  a low grade fever is not usually cause for that much concern.  so i think your dr. was in the clear until the receptionist decided to take things into her hands (in which the dr. DEFINITELY needs to know about, even if you decide to stop seeing her). 


the part your dr. definitely messed up is when she didn't check back with you.  what happened to you was a MAJOR health scare.  i would call her again, explain the situation, etc...  see how she reacts and decide if you still want to see her. 


it sounds like you had quite a scare. 


just for future reference, i need to call a nurse's 24 hr. hotline before i can go to the hospital (they basically ask you a lot of questions, it's annoying, but it's so that the health insurance will definitely cover your expenses without any disputs).  they'll say, fever?  do you have any pain?  where?  describe the pain...etc...  they are much more thorough if you can't get a hold of your dr. 


i'm sorry you went through that. 



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twinkle


Coach

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what a scary ordeal. i am so glad you are ok now.


it does sound like this was the receptionist's fault, but the fact that you left a message detailing what happened after the fact and never heard back really disturbs me.


i would absolutely switch doctors. and even if this is all the receptionist's fault, she is still an important part of your doctor's office and a reflection of your doctor.



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NCshopper


Hermes

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I like blubirde's advice.  Let her know your concerns and see what her reaction.


You want a doctor that you can turn to when you're having a problem, even if it is minor.  If you feel like you can't count on her, then definitely switch.  But even if you do switch, she needs to be made aware of the receptionist dispensing medical advice.  IMO, that's grounds for termination.



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Sandy


Kate Spade

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-- Edited by Sandy at 20:38, 2007-06-27

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twinkle


Coach

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RE: Should I get a new doctor? Updated
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shopgirl82 wrote:

  just for future reference, i need to call a nurse's 24 hr. hotline before i can go to the hospital (they basically ask you a lot of questions, it's annoying, but it's so that the health insurance will definitely cover your expenses without any disputs).  they'll say, fever?  do you have any pain?  where?  describe the pain...etc...  they are much more thorough if you can't get a hold of your dr. 
shopgirl, what is this hotline? can anyone call it?

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luckyclover


Dooney & Bourke

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Mara wrote:

 what is this hotline? can anyone call it?
It sounds like the one she is talking about is specifically for her insurance company. Sometimes your local hospital will have one and you just don't know about it. We have a hospital locally that has one. Check your phone book or local hospitals.

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poptart


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luckyclover wrote:
Mara wrote:
 what is this hotline? can anyone call it?
It sounds like the one she is talking about is specifically for her insurance company. Sometimes your local hospital will have one and you just don't know about it. We have a hospital locally that has one. Check your phone book or local hospitals.


I think most cities have one. "Ask-a-Nurse" seems to be a common listing in the white pages. HTH!

Sandy, I'm glad that you spoke with her about this and got a reaction you're satisfied with. I agree that persistence is key with physicians. They know medicine, and you know you, so it has to be a partnership!

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