STYLETHREAD -- LET'S TALK SHOP!

Members Login
Username 
 
Password 
    Remember Me  
stylethread site home page -> stylethread forum -> eBay & Etsy -> Uggh Shipping issues
Post Info TOPIC: Uggh Shipping issues
rocky


Coach

Status: Offline
Posts: 1862
Date:
Uggh Shipping issues
Permalink Closed

So I sold two pairs of the JS Barbs to Britain. Yah, I probably shouldn't have dealt with international shipping in the first place. But anyways, I mailed them with USPS Global Priority, and told them so in the invoice. The problem is that they have not recieved the packages. Global Priority does not offer any tracking what so ever, so if my buyers never recieve their shoes, what should I do?? They did not pay for the insurance which was optional. Do I need to refund them, even if that leaves me $250 down for two pairs of shoes I paid for and $50 in shipping?? Grr I won't ship internationally anymore.

__________________
Elle


Hermes

Status: Offline
Posts: 7139
Date:
Permalink Closed

I don't think you are under any obligation to refund them.  They had they chance to buy the insurance and decided to risk it, so unfortunately they are shit outta luck if the packages never show.


How long has it been since you sent them?  Sometimes global mail can be alot sloooooower than it's supposed to be ...



__________________
To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
rocky


Coach

Status: Offline
Posts: 1862
Date:
Permalink Closed

It said for the shipping method that it would take 4-6 business days. It has been 8. I guess it hasn't been that long, but longer than the supposedly guaranteed 6 days max. I hope the shoes do arrive, and I don't have to deal with dispute resolution and negative feedback.



__________________
Elle


Hermes

Status: Offline
Posts: 7139
Date:
Permalink Closed

I think you should give it a couple more days.  It isn't your fault they got lost, and it's also possible that the person you sent them to is a scammer and did receive the shoes and is just saying they didn't so they can also get their money back.  They made the choice not to get insurance - offering it to them was the extent of your liability IMO.


If you don't already, I'd put something on your auctions that states specifically that once you have sent it you no longer accept responsibility for anything that happens to it.  And if you'd still like to continue to mail internationally, you could also just include insurance in the shipping price so it's required.



__________________
To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
twinkle


Coach

Status: Offline
Posts: 1641
Date:
Permalink Closed

I agree w/Elle, since they turned down insurance, you are in the clear. Also, I'm sure the packages are just held up in customs and will eventually get there.

__________________
RyanJ


Coach

Status: Offline
Posts: 1915
Date:
Permalink Closed

Give it a little more time. I have family in England and it always takes longer to get the package then it is suppose to. I


You don't need to give them a refund. Don't be a slave to negative feedback. People realize there are jerks on ebay and if you other feedback is postive than I do'nt think it will effect you.



__________________
I don’t want no part of your tight-ass country-club, you freak bitch!
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
stylethread site home page -> stylethread forum -> eBay & Etsy -> Uggh Shipping issues
Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse 		Powered by ActiveBoard