STYLETHREAD -- LET'S TALK SHOP!

scarlett · Marc Jacobs

zappos question

Shello · Kenneth Cole

They're generally a few dollars more than I've seen in stores - I think it's due to the fact that shipping is "free" and also the enormous stock they have.

zeitgeist4 · Gucci

No, it's not discounted. They do have sales though, and Zappos will show what percent off each item is.

JoceyBaby23 · Gucci

Zappos is overpriced on almost everything.. BUT they have incredible customer service and stock to compensate.

scarlett · Marc Jacobs

Thanks, ladies, you've cleared this up for me. I've ordered from them twice and had really excellent customer service on my last order (one shoe had a flaw and they sent me a replacement pair immediately), so I'll still order from them.

rar210 · Marc Jacobs

I always order from Zappos and the customer service is the best! There definetly not cheaper then most other places/sites but I always order and then if I find it cheaper I contact Zappos, give them the info., and they do a 110% price match. So I end up saving a little more then what I would have by ordering from the other store. Plus, with fast free shipping and free returns I feel 100% safe ordering with them!

Starstuff · Kenneth Cole

I think they're essentially a retail store (site) -- I've only seen shoes discounted when they've been around a little while. I don't think Zappos puts current-season shoes on sale.

That said, I think they don't charge sales tax. So, depending where you live, can save you about 8%. Plus free fast shipping and 365 days to return.

For the convenience and the abundance of customer reviews, I think it's usually worth it.