STYLETHREAD -- LET'S TALK SHOP!

twinkle · Coach

Bluefly- this is so lame!

Hermione · Kate Spade

let me get ghetto for a moment

*ahem*

aw, helllllllllllllllllllllllllllllllllllllllllllllllll, no!

girl, you'd better call up that customer service

1) you have no way to try on the things before you get them, it's a SITE only - so it is understandable that returns will be made

2) they need to compare your order history to your returns and see that you have kept much more than you have returned

3) they are implementing this policy without prior warning and so it shouldn't be applicable until you have made what they consider "excessive" returns AFTER knowing about the new policy.

oh, man, i am so pissed for you. and actually, b/c of this, i'll probably never order from them again.

bumblebee · Coach

WOW! they are going to lose a lot of business this way. one of the best things about bluefly is that they are so reasonable about returns--it's part of why i buy things from them. and the fact that they sell all different lines, which can vary widely in sizing, and they have no brick and mortar store in which you can try things on, it just doesn't make sense that they wouldn't take returns. i wouldn't order from them if i couldn't buy multiple sizes and return the one that doesn't fit--thus, a return rate of 50%, pretty much.

i am really surprised, and disappointed.

jaymiek · Coach

that sucks!! If they really appreciated "your loyal patronage," they wouldn't be doing this. I think they're going to lose A LOT of loyal customers after establishing this policy. I know I wouldn't order from them if they were going to blacklist me for returning stuff.

-- Edited by jaymiek at 13:41, 2006-03-09

jettie · Kate Spade

Oh my, I have a feeling I'll won't be able to buy from them either....I buy a lot of things knowing that I'll have to return at least half because they won't fit. That sounds like a good way to lose business.

ILoveChoo · Hermes

EW!!!

rocky · Coach

Oh wow, that is a shame on so many levels. How do they expect to conduct business!

smash · Dooney & Bourke

jettie wrote:

Oh my, I have a feeling I'll won't be able to buy from them either....I buy a lot of things knowing that I'll have to return at least half because they won't fit. That sounds like a good way to lose business.

ditto. i bet i'm seriously close to blacklist status. in the past 3 months i've probably made like 8 orders and returned about half the items. i can't help it if every freaking designer chooses to size their clothes differently! how else would i know that then to try them on?

Drew · Gucci

I cannot believe an internet site has this kind of return policy in effect. Do they not know you don't have psychic powers to assertain whether or not an item will fit properly upon arrival? This is the stupidest return policy ever.

My bluefly is Anthropologie and I would flip a lid if they did this to me. I probably return 50% of what I buy because things are so different in person than the photo online, besides fit is ALWAYS an issue when your talking about so many different designers (even more so on bluefly).

I can't even get it into the right words how upsetting this is to read. I hope this changes soon for you and everyone else's sake!

Cortney1982 · Chanel

Thanks for the warning! I have only returned something once. And the return was such a hassle in the first place. Since they charge you to return something, I don't see what the problem is. Or they don't charge you for shipping if you want a credit, which takes forever to get.

I'd create a different account if possible. This is quite a ridiculous way of doing business! I'm sure they made plenty of profit from you!

MissMee · Kate Spade

Excuse me?!?! That's the dumbest f'ing thing I've ever heard! Are you sure it's a legit email and not a scam/spoof? That seems like a very odd policy. It also seems that if you were getting close to your return limit (WTF?????), they should have told you that after your last return ("Sorry, Mara, but if you return anything else you'll be banned from bluefly."). Hello!?! If the crap doesn't fit or look right, what else are you supposed to do?

Yeah, thanks for your patronage. Now don't let the door hit your ass on the way out....... Jerks

zeitgeist4 · Gucci

Cortney1982 wrote:

Since they charge you to return something, I don't see what the problem is.

I could see if Zappos banned someone (since they're paying for the shipping and returns), but not somewhere where the purchaser PAYS for the shipping. That is ridiculous.

deludelu · BCBG

OMG!! I have similar experience with bluefly recently... they cancelled my order without even letting me know... I was so mad. I call CS and they said their bill dept stop my order because of my credit card. But I already spoke to my credit card company and I can still use my card for other things... So the stuffs I want are sold out. I will never buy from them again.

needsfashionadvice · Kate Spade

That's the stupidest thing I've ever heard! I've never ordered from Bluefly before but now I'm not going to. Anyone who treats loyal customers like crap is no place I want to buy from.

Sunshinegirl · Kate Spade

Drew wrote:

My bluefly is Anthropologie and I would flip a lid if they did this to me. I probably return 50% of what I buy because things are so different in person than the photo online.

Sounds like they are biting the hand that feeds them. I just bought a dress from them in two sizes knowing i would return one.

Drew, as this topic has come up before with Anthropolgie, they constantly misrepresent items. I bring this up to the manager at my local store and she says they get tons of complaints about misrepresentation between the actual item and how it is presented in the catalog and website.

rosey · Dooney & Bourke

This is completely absurd. I heard that some stores were going to start keeping joint databases of people who return a lot and it would influence one's ability to shop at a number of stores. But, like a lot of you, I shop online a lot and so, of course, I return a lot more than I would at b & m stores. I agree that you should ring their cs and see what can be done.

relrel · Marc Jacobs

while i do think that this policy sucks and unfairly penalizes too many people, there are a ton of stores who have this exact same policy. there is actually a company that does the compliling and tracking of people... called the return exchange. you can go to thier website and request a return/exchange report on yourself to see where you stand if you like. the website to do this is:

http://www.thereturnexchange.com/consumers/index.htm

on thier website they have this stated:

"Returns cost retailers profits and customers—but they don’t have to
According to a recent National Retail Security Survey, approximately 9% of all retail returns are fraudulent—costing the retail industry about $16 billion per year."

so, while it might suck to get blacklisted, you should be able to call bluefly once you have your report and ask them to take you off your list. it should be just a matter of unchecking a box on your customer screen. i know that this sucks, but if stuff like this wasn't done, imagine how much retail would cost? i worked retail for six years (and i know a bunch of people out here as well did) and i would have loved if my company did this. we had a huge problem with it and no matter how often i told the customer to leave, then corprate would call right up and force me into processing thier return.

anyway...im sorry you got blacklisted, but contact the company and see if you can get your report from them. bluefly should be able to unblacklist you!

Drew · Gucci

I just called bluefly to tell them how disgusted I am with this policy. I informed the rep. that I don't feel this policy makes any sense for the following reasons: fit, feeling/seeing fabric in person, paying for own returns or using store credit which guarantees the sale, and lack of any warning system.

She said the reason is that if someone is returning so much then, "maybe bluefly isn't the right kind of store for that person." That is the lamest excuse ever!

I also informed her that this little policy of theirs is now being outed on a fashion forum, and reminded her that once things start going around chat rooms, the word gets out pretty quickly, and in this instance I told her that noone thinks this is a good idea or makes any sense. Furthermore, I told her I would no longer be shopping with bluefly as a result (no biggie, as I only shop there 6-7 times a year, probably not even spending 1k), but I told her that once others find out about how they treat their "loyal" customers that they wouldn't have them for much longer.

She said she would pass along the information.

How about if others call and complain too? Maybe it will help change things. 877-258-3359

Drew · Gucci

relrel wrote:

while i do think that this policy sucks and unfairly penalizes too many people, there are a ton of stores who have this exact same policy. there is actually a company that does the compliling and tracking of people... called the return exchange. you can go to thier website and request a return/exchange report on yourself to see where you stand if you like. the website to do this is: http://www.thereturnexchange.com/consumers/index.htm on thier website they have this stated: "Returns cost retailers profits and customers—but they don’t have toAccording to a recent National Retail Security Survey, approximately 9% of all retail returns are fraudulent—costing the retail industry about $16 billion per year." so, while it might suck to get blacklisted, you should be able to call bluefly once you have your report and ask them to take you off your list. it should be just a matter of unchecking a box on your customer screen. i know that this sucks, but if stuff like this wasn't done, imagine how much retail would cost? i worked retail for six years (and i know a bunch of people out here as well did) and i would have loved if my company did this. we had a huge problem with it and no matter how often i told the customer to leave, then corprate would call right up and force me into processing thier return. anyway...im sorry you got blacklisted, but contact the company and see if you can get your report from them. bluefly should be able to unblacklist you!

So you don't think it should be different for online stores? I mean how can you fraudulently return something when you have a packing list proving you purchased it? And if something is returned that is worn, then simply don't process the return and send it back to the customer after informing them, and charge them return shipping.

NCshopper · Hermes

Wow. Just...wow. That's REALLY shitty of them.