STYLETHREAD -- LET'S TALK SHOP!

Hermione · Kate Spade

RE: Bluefly- this is so lame!

twinkle · Coach

This woman is the head of customer service according to the Better Business Bureau is kara.jenny@bluefly.com

Here is the email I just sent her-

Dear Kara,

I am writing in response to a large recent order that I placed with your site that was subsequently cancelled because of my "return history". (Order xxx).

I just wanted to let you know that I find this policy to be absolutely awful, especially since there was no prior warning and nothing posted on your website about this new policy. I have been a loyal customer that regularly orders from your site for several years. I may return alot of items that I order, but I also keep alot and spend a ton of money with you guys. Obviously, as you are selling clothing over the internet, people can't tell if something is going to fit- and if it doesn't- they have to return it. I don't understand how you can penalize customers for this- we are not psychic.

You should know that I am a frequent poster on a very popular online fashion/shopping forum, and after I received the email that you sent me saying I was blacklisted, I posted it on that website. Everyone is horrified and dozens of people are spreading the word and vowing to never order from you guys again. In addition, I, as well as many others are complaining about this policy to the Better Business Bureau.

I just wanted to let you know that this new policy is going to result in a horrible backlash against your site. It's awful to punish honest, loyal customers.

Thank you,

Christine · Coach

Mara wrote:

This woman is the head of customer service according to the Better Business Bureau is kara.jenny@bluefly.com
Here is the email I just sent her-
Dear Kara,

I am writing in response to a large recent order that I placed with your site that was subsequently cancelled because of my "return history". (Order xxx).

I just wanted to let you know that I find this policy to be absolutely awful, especially since there was no prior warning and nothing posted on your website about this new policy. I have been a loyal customer that regularly orders from your site for several years. I may return alot of items that I order, but I also keep alot and spend a ton of money with you guys. Obviously, as you are selling clothing over the internet, people can't tell if something is going to fit- and if it doesn't- they have to return it. I don't understand how you can penalize customers for this- we are not psychic.

You should know that I am a frequent poster on a very popular online fashion/shopping forum, and after I received the email that you sent me saying I was blacklisted, I posted it on that website. Everyone is horrified and dozens of people are spreading the word and vowing to never order from you guys again. In addition, I, as well as many others are complaining about this policy to the Better Business Bureau.

I just wanted to let you know that this new policy is going to result in a horrible backlash against your site. It's awful to punish honest, loyal customers.

Thank you,

Mara, awesome email. I really want to know if she writes back. Please keep us posted!

ayo · Coach

hmm

I have a connection to the CEO of bluefly..

I'm going to forward this on right now.

That is ridiculous and I was just singing their praises a little while ago and was even going to buy some of their stock!

carmenb513 · Coach

ayo wrote:

hmm I have a connection to the CEO of bluefly.. I'm going to forward this on right now. That is ridiculous and I was just singing their praises a little while ago and was even going to buy some of their stock!

let us know the outcome Ayo