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Post Info TOPIC: La Bella Vita- what do I do?


Coach

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La Bella Vita- what do I do?
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So back on Dec. 5th I ordered a Grail top from them and had it shipped Priority Mail -- it was going to be an Xmas gift for a friend.


They sent it first class mail instead and it didn't arrive until Jan. 6th. Not only did it take a month to get to me, but it arrived wrinkled and STINKING of cigarette smoke!


I sent them an email immediately and they apologized and said to send it back for a refund.


I fedexed it back the next day, now its a month later, no refund, and when I email them, it bounces back saying the mailbox is full! The # on their site just rings and rings.


How sketchy is this! I already paid my credit card bill for Dec. - can I still dispute the charge? I am so mad!



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Kate Spade

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call your credit card company immediately and tell them the whole story!

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Marc Jacobs

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I agree.  I don't think its too late to dispute your charges.  That just stinks though!

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Chanel

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Do you still have the tracking # used to send it back?  That would be very easy to settle.



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