STYLETHREAD -- LET'S TALK SHOP!

Collette · Chanel

Gap returns

Elle · Hermes

I'm not sure - ON has a new policy on returns/exchanges so maybe Gap does too since their the same company?

tri_sarah_tops · Marc Jacobs

I wonder when/if it changed? 14 days from purchase is really strict, especially with gifts. I checked the website and it says 180 days. From the site:

Returns With an Original Sales Receipt

Store refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 180 days of the purchase date. Merchandise returned more than 180 days after the purchase date will be eligible for a merchandise exchange or a merchandise certificate for the price paid.

Online refunds will be issued in the original form of payment for price paid or merchandise exchange at any time. A mail check may be issued when original form of payment is unavailable for credit.

A mail check will be issued when items over $5 are paid for by check or e-check* and returned within 3 days of the date of purchase online or in stores.

A return/exchange or gift receipt does not serve as an original receipt online or in stores.

JoceyBaby23 · Gucci

As long as you have the original receipt and the tags are still attached you will be fine!

zeitgeist4 · Gucci

Collette, maybe you read the receipt wrong? Because it is usually 14 days for price adjustments, so maybe you got the days mixed up.

Anyway, as long as you have the receipt they should at least give you store credit.

Collette · Chanel

I was fine they took everything back and I bouth $200 worth of bras and undies! Yeah!