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Post Info TOPIC: What would you do?
TexasGal


Kenneth Cole

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What would you do?
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So I saw this necklace I really liked but it was only available in yellow gold, so I asked this online jeweler (a very nice lady who makes her own jewelry and sells online) if she could custom make a necklace just like it but in white gold.  She agreed she could, I paid her, and I just received the necklace...and it's nothing like I expected at all.  It doesn't really look like the necklace I had requested and it's not a style I particularly like.  She's a great lady and I've purchased wonderful things from her before but...I'm just really disappointed with this necklace (I was so excited!).  I dunno what to do..she obviously spent a lot of time on this necklace but...I'd also like to be happy with something I spent money for.  What do I do that won't ruin the relationship cause I'd like to continue being a customer?



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Cortney1982


Chanel

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Well, if you don't like it, tell her so.  If I were the jeweler, I'd prefer you say you didn't like it and worked something else out instead of not saying anything and being hesistant about future purchases.

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lynnie


Chanel

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what is the main differences?  Like, if it wasn't what you were expecting because the white gold didn't look as good as you'd thought it would- i'd chalk it up to oh well.  If she didn't give you what you asked for, see if she can rework it.  if she's a nice honest lady- she should do that for you.  is the whole thing wrong?

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TexasGal


Kenneth Cole

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lynnie wrote:

what is the main differences?  Like, if it wasn't what you were expecting because the white gold didn't look as good as you'd thought it would- i'd chalk it up to oh well.  If she didn't give you what you asked for, see if she can rework it.  if she's a nice honest lady- she should do that for you.  is the whole thing wrong?
The necklace just really doesn't look like the necklace I asked her to base it off of.  The quality is great.  The design itself is what I'm disappointed in.

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Eurodaisy


Dooney & Bourke

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I agree with Cortney1982; maybe she just misunderstood you and based it off of a different necklace.  If it's still pretty (just not your taste), then I'm sure she could still make money by selling it off her website... surely someone else will like it.

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