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TOPIC: Shopbop.com

bex

Chanel

Status: Offline

Posts: 3194

Date: Wed Jan 11 10:57 2006

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I ordered a pair of Juicy velour drawstring pants during their "velour" sale on Dec. 22nd. Upon receiving them, I took them to be altered since I'm a shortie! I wore them for the first time last Friday. When I took them off, I noticed that there were little holes all along the seam in the back. I checked Shopbop.com's return policy and they said if it was "worn, altered or the tags were removed" they wouldn't take it back or exchange it. I thought it would be a shot to email them anyway and just ask them what I should do. Miranda, the amazing CS, emailed me back and told me I could return them for a full refund, get another pair of drawstring pants (they didn't have my original color in my size anymore) or even exchange them for the same color in the snap-pocket pants (which are $35 more!). I ended up even exchanging them for the snap-pockets b/c i really liked the color. They also sent me a pre-paid UPS label to ship them back! FANTASTIC CUSTOMER SERVICE!!!! YAY for Shopbop.com!!!! __________________

Becca

Kate Spade

Status: Offline

Posts: 1348

Date: Wed Jan 11 14:14 2006

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I agree. I have had nothing but fabulous service with shopbop. It's nice to know that great customer service still exists! __________________ Fashion your life as a garland of beautiful deeds. -Buddha

Ally S

Kate Spade

Status: Offline

Posts: 1231

Date: Fri Jan 13 19:52 2006

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I love Shopbop and have had nothing but great experiences when dealing with them, they are super on the phone and always super helpful and so nice. __________________ ~Ally~

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