STYLETHREAD -- LET'S TALK SHOP!

nunzi182 · Kate Spade

UO Returns

JoceyBaby23 · Gucci

UO is great with returns. I have never had an issue. It does take a while for them to process, especially if you aren't placing another order.

If you don't see the credit after another month, I would try to call. But until then, I would expect that they are still processing and on schedule.

I know you probably want your money.. but they wont try to screw you, I promise!

(I say this because I try not to complain to them.. and sometimes it really does take a month and a half to get your credit.. but it has always come. for me anyway.)

-- Edited by JoceyBaby23 at 17:35, 2006-01-10

Tara · Dooney & Bourke

I think UO is nuts. I buy from their website pretty often (I actually just bought something today), but I always return in the store. I think you should call CS and ask about your credit - it shouldn't take this long. Did you check your account via their website? It is actually pretty up to date with things.

nunzi182 · Kate Spade

JoceyBaby23 wrote:

UO is great with returns. I have never had an issue. It does take a while for them to process, especially if you aren't placing another order. If you don't see the credit after another month, I would try to call. But until then, I would expect that they are still processing and on schedule. I know you probably want your money.. but they wont try to screw you, I promise! (I say this because I try not to complain to them.. and sometimes it really does take a month and a half to get your credit.. but it has always come. for me anyway.)-- Edited by JoceyBaby23 at 17:35, 2006-01-10

I'm not afraid their trying to screw me I'm just afraid that the package got lost in the mail; that's why I asked if anyone else had an experience where it took awhile to get refunded. I have checked my online account and nothing's doing just yet, but I'll give it another couple of weeks or so!