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Post Info TOPIC: C&C Customer Service
uesgirl


BCBG

Status: Offline
Posts: 160
Date:
C&C Customer Service
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I just want to give C&C some credit for excellent customer service. I got a cashmere sweater for Christmas and the first time I wore it, my cat's claw got caught on it and it ripped. I e-mailed customer service on candccalifornia.com even though it wasn't bought directly from them, asking for some extra thread so I could get it prepared. I told them that I didn't buy it from the C&C
website, and not complaining about the quality.

Well, I got a call from them last night asking me for my size so they can send me a new sweater-- even though I didn't ask for one!

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nicoley


Coach

Status: Offline
Posts: 1563
Date:
RE: C&C Customer Service
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Wow!! That is amazing customer service! Thanks for that great story, its nice to know there are companies like this, and will remember that when ordering from them.


 



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"Deep down you may still be that same great guy I used to know. But it's not who you are underneath, it's what you do that defines you" Rachel Dawes, Batman Begins
ViViDogWear


Kate Spade

Status: Offline
Posts: 1332
Date:
Permalink Closed

That's awesome to know because a lot of their stuff is soo thin - I even see them with holes in them in the store.  Thanks!

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