STYLETHREAD -- LET'S TALK SHOP!

relrel · Marc Jacobs

my editor's smell!!!

Hermes

at first I thought you worked at a magazine or something and posted in the wrong section

then I started getting visions of you getting laughed out of the store (you poor thing, I know exactly how you feel!) have you thought about calling the store and telling them you think there may have been some reaction from the dye and they have a chemical odor and ask if you can return them?

Lilykind · Hermes

I had a pair of calvin klein jeans that were just like that three years ago. Sadly never found any way to get rid fo the smell so I had to get rid of the jeans.

I would try Febreeze though...you've tried just about everything else. At this point it really can't hurt. Maybe stick a block of cedar wood on the closet near the pants to see if it absorbs the smell?

Vanessa · Kate Spade

I worked at express part-time for nearly a year and I can almost guarantee that if you take the pants back (ask to speak to a manager though), they will exchange your pants for a brand new pair. Be very nice, and you might be surprised what you can get away with!
I know when I worked the cash register, I did all kinds of similar transactions. Once a dad came in the store saying he bought his daughter jeans that stretched out after she wore them (hello! denim does that) and we gave him a brand new pair, even though there was nothing wrong with the other one. They had been worn and washed so we just damaged the returned pair, and it wasn't a big deal. Of course people are different everywhere, but it seemed to me that managers I met around my area all wanted to keep customers happy. It's worth a shot anyway. Good luck!

-- Edited by Vanessa at 16:57, 2005-12-28

lynnie · Chanel

we got some scarves that smell for christmas. its probably a different smell- but my mom says they were probably stored in a moldy warehouse, and the smell will never go away. so not to scare you, but i think your best bet is to try to exchange them, while you may not get your money back, you can probably get non stinky ones.

Chic · Marc Jacobs

Being an ex-retail manager, not for express, but anyhow. I would totally give you a new pair, that is just weird and you might not be the only customer who had this problem, so they might already be aware. Ask to speak with a manager and then be nice and they should be nice back. I always tried to do what I could for nice people.

tina242 · Kate Spade

I also worked at Express and they're pretty flexible - no they won't laugh you out of the store. If you're unhappy with the product, then by all means you should be able to exchange it!!

Metric · Gucci

I had a dress once that smelled really weird, like gas or deisel or petrol or something. It was disgusting. I never found a way to get rid of it so I ended up giving it away.

Shame...it was a cute dress.