STYLETHREAD -- LET'S TALK SHOP!

Hate it.

I tried paying my bill online last month and evidently I punched a number in wrong and they charge you $25.00 for doing that!

I got a letter that said my bank had returned my check and I needed to pay a check handling fee of $25.00.  Well since a) I knew I had more than sufficient funds in my checking account and b) I had attempted to pay online last month, I thought that was all a little strange.  So I call the local office and speak with a guy who says "we didn't get no money from you last month" and I needed to pay the fee cause I must have punched in a number wrong.  I ask for his manager, who is extremely rude and chastises me for "just wanting the fee waived" when really I didn't understand why I was paying a check handling fee and I didn't even write a check.

So I asked for her manager, was told, "I am the manager".  I said, "You manage this whole division of Sprint?"  She said "well I manage this department".  GRRR.  I asked again for her manager.  "He's not here today".  I ask for his name.  "I don't give that out."  WTF???  I am so mad at myself for not asking her name because she hands me over to another lady who turns out to be. . .her supervisor!  What an effing liar!

Anyway, that lady was nice, but I definitely went online to file a complaint about the misleading letter and the stupid fee.  So just a warning--double check your numbers. . .