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shopgirl82


Chanel

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Best Option?
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here's the background.  i have had sprint for about four years.  i have paid insurance for about three years.  well, i have had my phone for three years (basically because i am waiting for sprint to make some phones that i actually like) and have the option of using $150 to a new phone if i sign a two year contract. 


so recently my phone has stopped working properly.  my monitor (LCD monitor) that has the phone book, call history, etc.. shows up blank.  the only way to get it not blank is to turn it off.  take out the battery and turn it on after every time i use it.  FRUSTRATING. 


so i went to the store hoping that if i tell them i have insurance, show them the phone, they would say they don't have it in stock, and give me a new one.  if i didn't like it, i could use the $150 (like i was planning on doing before the phone broke). 


when i went to the store, the guy said that he would order me a new LCD monitor it should come in three days (that was Wed.) .  i didn't want him to say that.  also, he mentioned that all LCD monitors are insured.  well, why was i paying $5 a month then? 


so i just said yes because i was annoyed and figured i could just use my $150 (i had also waited in the store for 30 minutes at this point). 


so i called customer service today because they still didn't have my ordered part and i was annoyed with the situation.  the lady told me that if i used my insurance, they would give me a reconditioned phone and that i would lose the $150 option because it registers as a new phone.  WTF!!!  it's not my fault that my phone broke.  i should not have to get a reconditioned phone.  anyway, if i used my $150 the phone that is closest to my old phone (color and design) is $280, and i don't feel like i should have to spend money on a phone right now when i have insurance. 


what should i do?  here are my thoughts:



  • get a new LCD monitor, keep the $150 and still have a 3 yr. old phone

  • use the insurance, not pay a dime and hope for the best, lose the $150

  • pay the $130 for a phone i kinda sorta not really love

  • switch companies (lose my parents paying my phone bill )

  • call customer service and complain some more.

  • other opinions....

i'm so annoyed.  last time i had a problem, i called, threatened to cancel, and they doubled my minutes and gave me a new phone.  this time when i threatened to cancel, the lady asked me if i wanted to be directed to cancellation department!!



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"i tell you one lesson I learned If you want to be something in life, You ain't gonna get it unless, You give a little bit of sacrifice, Oohh, sometimes before you smile you got to cry.." -The Roots
Elle


Hermes

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I'd call back and if the person you get is uncooperative, ask to speak with their supervisor!  Phone companies are soooo notorious for screwing people over - I wouldn't let them get away with it!



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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
shopgirl82


Chanel

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LMonet wrote:

I'd call back and if the person you get is uncooperative, ask to speak with their supervisor!  Phone companies are soooo notorious for screwing people over - I wouldn't let them get away with it!

you are talking to the  queen of "can i speak to your supervisor".  i didn't with the last lady, because the goal of that call was to complain about the store manager at the store, let them know that i was unhappy, and see what my options were. 


it just stinks that you have to make two calls, go to the store twice, etc... 


my bf said that i can negotiate my phone using my insurance, because a lot of the phones are colored (i have silver now) and i can say that i need a professional looking phone so that way it will weed out some bad ones.  then a lot of phones have a ton of screen space on the outisde of the phone (mine doesn't ) so i can say that i don't want those because they scratch too easily and see if they offer me the $280 phone.  i just don't know if i want to take that risk with the insurance because i don't want to lose the $150. 


why does this have to be so difficult and time consuming?



__________________
"i tell you one lesson I learned If you want to be something in life, You ain't gonna get it unless, You give a little bit of sacrifice, Oohh, sometimes before you smile you got to cry.." -The Roots
Christine


Coach

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shopgirl82 wrote:

why does this have to be so difficult and time consuming?


I feel your pain, shopgirl82! Why does nothing work the way it should? It has gotten to the point where I am totally surprised and pleased when something services-related (phone, cable, auto loans, anything DMV-related, etc etc) goes smoothly! I NEVER believe people anymore when they say, "Yup, you don't need to do anything further, you're all set and I'll take care of it!" Experience tells me - no, they won't!!

Sorry for that rant, but I'm fed up with how consumers have to bend over backwards to get things they need, when it's supposed to be the other way around.

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Elle


Hermes

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shopgirl82 wrote:






why does this have to be so difficult and time consuming?






Because it discourages people from challenging them.  I'm sure they employ 'consultants' who's job description reads Duties include creating methods to screw people over just enough that they won't want to bother and we still benefit, but not so much that it's illegal.




-- Edited by LMonet at 15:19, 2005-10-11

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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
shopgirl82


Chanel

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Posts: 3197
Date:
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lesson learned: 


call CS say cancel now.  they will negotiate with you.  this has happened twice when the cancellation department can offer the best options. 


the lady offered me some phones that i didn't like.  when she finally offered me one that i liked (i was on the website when i was talking to her), i said that i didn't want to spend the money on it when i could get phones from a different company that i actually liked without having to pay money.  she said she understood and that she would split the difference, give me 5% off my bill to cover free insurance, and give me my next three months free.  so i would be saving money in the long run. 


i guess it worked out ok, i just hate that you have to go through all of that.  LMonet, i think you're right on all your points. 



__________________
"i tell you one lesson I learned If you want to be something in life, You ain't gonna get it unless, You give a little bit of sacrifice, Oohh, sometimes before you smile you got to cry.." -The Roots
blubirde


Chanel

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Posts: 4845
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Ugh - that sucks!! I hate how you have to go to the Sprint store to get something done and it always takes forever. And they always want you to leave your phone there. Hello! I need my phone - it's my only #.


BUT they are good about giving you good deals to get you to stay with them. It just takes a lot of frustration to get it. So is it worth it?


Customer service in the buy it/throw it away society we live in sucks. And why not? Why fix something when we can buy newer, better, cheaper? I blame it all on Wal-Mart.



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