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stylethread site home page -> stylethread forum -> shopping & fashion -> URBAN WEDGES, SERIOUS ISSUE! BEWARE!
Post Info TOPIC: URBAN WEDGES, SERIOUS ISSUE! BEWARE!
JoceyBaby23


Gucci

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URBAN WEDGES, SERIOUS ISSUE! BEWARE!
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So two weeks ago, I ordered these.. like many of you..



I got them and tried them on.. They were really comfy.. I decided I couldnt wait to wear them. so I wore them on Friday to work and then to the mall..


PROBLEM STARTS HERE!


I was in Nordies trying on another pair of shoes and when I went to slip these off. I noticed that one of the braids on the top of the shoes was flapping in the wind! The braids are just glued on and right there on my right shoe, the front braid was completely disconnected and there was this hideous white strip of sticky glue stuff exposed. I cant believe they are falling apart after the first 8 hours of wear. I'm calling customer service now. I am hoping to return them. I'm not sure if I got a defective pair and maybe I should exchange them and give them another shot. I just wanted to warn those of you who just got them or may have them on the way.


And while I have your attention, should I exchange or just return?


Thanks for listening!



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-jocey-
rlutz


Chanel

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i am so sorry that that happened with yours....i love mine and i have never had a problem and i have worn them 3 times...
i definitely think you should call customer service and complain and ask for a refund...that sucks!

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JoceyBaby23


Gucci

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Posts: 2744
Date:
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Update. So I called CS this afternoon and they told me to return them immediately. I figured I would give them one more shot, as it seems no one else is having issues.. maybe I just got a defective pair (if thats possible). Hopefully, it won't take too long to get a replacement!

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-jocey-
Cortney1982


Chanel

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Hmm...maybe the weather has something to do with it!  That is just ridiculous for a shoe to come apart like that!

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halleybird


Hermes

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Thanks for the heads up. Please let us know if it happens again!

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"We live in an age where unnecessary things are our only necessities." --Oscar Wilde
cc


Marc Jacobs

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Posts: 2047
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That sucks!


Even if your pair was defective it is annoying that the braids are glued on rather than stitched.  I ordered them in brown and bronze but they haven't arrived yet.  I guess I should examine them carefully and if they seem shoddy I'll ship them back.



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