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Post Info TOPIC: FedEx/Kinkos


Gucci

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Posts: 2902
Date:
FedEx/Kinkos
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I went to FedEx/Kinkos yesterday to send a fax and the guy helping me was super nice and charged me $1.00 to fax 2 pages long distance plus he did it for me so we would know it went through right.


I went back today to fax something else (3 pages this time) and they were totally rude to me! They would not help me at all and then proceeded to tell me that I had to pay $3.00 instead of the $1.00 I paid yesterday.  I realize that I had one more page but to charge me $2.00 more for one page is riduculous plus they do not list their prices anywhere until you go to the cash register.  So I proceeded to complain about the raising of the prices on me and the guy was telling me it was my fault because they don't list their prices and I was charged one thing yesterday and another today.  When I told him I wasn't coming back he figured that giving me $1 back would change my mind and keep me as a customer.  I told him I'd take my dollar and find somewhere else that had consistent pricing!!!


Just makes me mad!



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Marc Jacobs

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Posts: 2053
Date:
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that's what i call bad business. what a bunch of morons--they lost a customer over two dollars!

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Kate Spade

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Posts: 1330
Date:
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boo. i've always gotten rotten "service" at kinko's.

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ak
bex


Chanel

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Posts: 3194
Date:
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what a bum deal!  i sometimes have to use them for printing out directions, price lists, etc. from my lap-top and 1/2 the time they wave me away and don't charge me a dime!  that sucks that they tried to overcharge you and then fought with you when you brought it up!

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