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Post Info TOPIC: Neighborhoodies CS
JoceyBaby23


Gucci

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Posts: 2744
Date:
Neighborhoodies CS
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So I ordered myself a sweatshirt from Neighborhoodies last month. I received it very quickly, however it was the wrong style sweatshirt. I got a hoodie and wanted a zip-up with a stand-up collar. The colors were the same and they used the right lettering and everything so I decided that I wouldn't complain. Last week, I went to wear the sweatshirt for the first time. When I got home later that night, I noticed a 3 inch hole in one of the sleeves. Not a rip but more of a defect. (It was along the seam. Looked like it was never sewn properly.) So I figured, that I CAN NOT let go. So I emailed Customer Service twice and got a response after 4 work days. FINALLY! The CS girl was super nice and said that they would make me a new sweatshirt if I sent the original back and If I wanted to keep the original too, she would fix the hole and sent that back to me (along with the new correct sweatshirt) I would only need to pay $10 more. I thought that was pretty cool.


I am glad they are settling my problem. I really do think they are a cool organization and I would be really upset if I would be forced to boycott them because of this.


It might take them a while, but they WILL help you! Thank goodness!



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-jocey-
RyanJ


Coach

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Posts: 1915
Date:
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I am glad it eneded up working out. I really like them. I order my bf all kind of dumb tshirts and make him wear them. I always have a good exprience w/ them.

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lynnie


Chanel

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Posts: 3612
Date:
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I made my bf a tshirt too and i have a sweatshirt that says East Coast on it.  I wear it a lot actually.  I like them.  They also messed up my order by sending me two tshirts by mistake.  I didn't complain and I wear the other one hehe.  They say Canberra on them, the Australian town where bf was born. 

-- Edited by lynnie at 22:15, 2005-07-07

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shopgirl


Kenneth Cole

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Posts: 457
Date:
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i bought my "something blue" wedding underpants (with the words mrs. skinner) across the rump from the store in manhattan and the guy spent more than 45 minutes with me working on the design. the reason it took so long was because i couldn't make up my mind. the guy was really helpful and super patient.

deborah

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jestillman


Kenneth Cole

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Posts: 449
Date:
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shopgirl wrote:

i bought my "something blue" wedding underpants (with the words mrs. skinner) across the rump from the store in manhattan and the guy spent more than 45 minutes with me working on the design. the reason it took so long was because i couldn't make up my mind. the guy was really helpful and super patient. deborah

WHAT???? THERE'S A STORE IN NYC???? Where have I been????


 


I LOVE their stuff! Please tell me where!



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kiwi


BCBG

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Posts: 97
Date:
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in the seaport mall!! i think maybe on the 2nd floor? i forget, but it's def in that mall

-- Edited by kiwi at 21:15, 2005-07-11

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jestillman


Kenneth Cole

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Posts: 449
Date:
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Thanks!

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