STYLETHREAD -- LET'S TALK SHOP!

lindsayp · Kenneth Cole

RE: update - post dug up from grave by skinnyjeans.... hello! skinnyjeans - input needed

Suasoria · Chanel

In fairness, I have google alerts set up for clients and sometimes they pull up message board posts from four years ago. Sometimes I feel compelled to respond too...just doin' the ol' PR job.

kenzie · Chanel

I use Google Alerts, too, and it does pull up some strange stuff. I can see why they wanted to respond, but asking you to remove it? Nah. It's social media. It happens. This is the way the world is now- user-generated content abounds about most businesses and it's not all positive.

wetbandit42 · Marc Jacobs

Wow... this company is ballsy! I can't believe they thought you would remove it.

Boots · Gucci

I can see why they would want to correct the issue, but they aren't even attempting to correct it at all. The smart thing to do would have been to contact D with an apology and information of why their company is so much better now (unless, of course, it isn't any better.) They had a prime chance to turn their image around and screwed it up.

Hermes

Boots wrote:

I can see why they would want to correct the issue, but they aren't even attempting to correct it at all. The smart thing to do would have been to contact D with an apology and information of why their company is so much better now (unless, of course, it isn't any better.) They had a prime chance to turn their image around and screwed it up.

I totally agree. They should seek the assistance of some marketing and PR professionals.

XtinaStyles · Marc Jacobs

Has anyone noticed that they have the same person who handles orders doing their PR work? I think that may be problem number one...