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Post Info TOPIC: Southmoonunder UPDATE
halleybird


Hermes

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Posts: 6400
Date:
Southmoonunder UPDATE
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I know several of us bought shoes from them recently...has anyone had their order shipped? I ordered more than 10 days ago, and my confirmation said it might take longer than average to ship. I have e-mailed them twice to find out how much longer it would be, but haven't gotten a response. Is it just me?

**UPDATE:
My shoes shipped on Monday, finally, after I sent my third letter (this one was a bit meaner). I finally got a response to my e-mails today from the Internet customer service person, who said their business is growing faster than they can keep up, and offered to call me and give me 20% off my next order. Which won't be very useful, since I don't think I will order from them again. But for those still waiting, there is hope! I ordered 1/21 and they will be here 2/9.

-- Edited by halleybird at 20:37, 2007-02-07

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Sandy


Kate Spade

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Posts: 1017
Date:
RE: Southmoonunder
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I ordered the silver Dolce Vita flats you posted about (thanks, BTW!) last Sunday (1/21) and they were here on Monday (1/29).

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Hedvig


Coach

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Posts: 1973
Date:
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I just received my Pink Studio shoes from them on Monday. It definitely took longer than what I'm generally used to but I wasn't too worried because I got that same confirmation saying it would likely take longer than average. So I was just waiting patiently. And I love the shoes I got!


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boobaby


Kate Spade

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Posts: 1134
Date:
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After a week, I emailed them telling them to cancel the order, since it was taking too long (I'm highly impatient), and I have gotten no response. They haven't charged me, etc. Damn Zappos not having my size!

 

 

Grrr! I just checked my order and it still says unauthorized/unshipped. I can't call them because I'm swamped at work and they seem to have 9 to 5 weekday hours! I really need them not to ship these shoes, because I had a minor financial emergency and will be broke until Monday. Also, I'm starting to get scared because I sized down like they suggested and I'm worried they will be painfully tight.  

 



-- Edited by boobaby at 20:57, 2007-01-31

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Jess0817


Nine West

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Posts: 17
Date:
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I ordered 3 items from them, and I received 2 of them pretty prompty (in 2 separate shipments), but I still haven't received the 3rd. I emailed them yesterday to find out when (and if) they were sending the 3rd, but I have haven't gotten any response.

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blubirde


Chanel

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Posts: 4845
Date:
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I got mine yesterday (Tuesday) morning. I ordered them 1/22.

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halleybird


Hermes

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Posts: 6400
Date:
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I am mad...I ordered two weeks ago, and the status still says "authorized/unshipped." They also haven't answered my e-mails.

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"We live in an age where unnecessary things are our only necessities." --Oscar Wilde
boobaby


Kate Spade

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Posts: 1134
Date:
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I'm mad, too. I asked them to cancel my order and Thursday they sent an order saying they authorized it and charged me, but they still haven't shipped.

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ayo


Coach

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Posts: 1634
Date:
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I'm having the same experience Halleybird..
I ordered on 1/22 and have not received anything other than an order confirmation.
I've tried emailing them and calling them to no avail.
At this point I'm not even sure if I want the shoes anymore



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bloomie


Marc Jacobs

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Posts: 2053
Date:
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I am having the same problem with shoemall.com.  I ordered a pair of SM flats from them through amazon and got an email that they had shipped on 1/24 through USPS.  They still aren't here.  I went to the tracking info and it said that my town got the info the first of last week.  They still aren't here.  I am just a little mad!!!

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halleybird


Hermes

Status: Offline
Posts: 6400
Date:
RE: Southmoonunder UPDATE
Permalink Closed

bumped for update in case anyone was curious.

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"We live in an age where unnecessary things are our only necessities." --Oscar Wilde
boobaby


Kate Spade

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Posts: 1134
Date:
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I despise SMU! Its sad because I like to support smaller boutiques, but seriously. It makes no sense that some of us got our orders in a reasonable amount of time and some can't even get an email answered.

Anyway, I emailed them a somewhat mean message last night. I basically told them to either refund my money or ship out the shoes I paid for a week ago. Oh, and I "may" have said that I didn't understand why that seems to be a difficult concept for them to grasp. When you charge someone for something, you should then ship it to them. I kind of feel bad. I hate being rude.

So, today they sent me a terse email that said they cancelled my order. I highly doubt they will credit my account anytime soon. No 20% off for me and no shoes. Which is fine. I'll order them through trusty ol' Zappos, using the Stylethread link, of course.

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shopgirl82


Chanel

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Posts: 3197
Date:
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that stinks about their service.  their in store service was always great.  i really miss that store because it was my go-to for jewelry.  ahhhh, i'm a bit nostalgic for the east coast. 

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"i tell you one lesson I learned If you want to be something in life, You ain't gonna get it unless, You give a little bit of sacrifice, Oohh, sometimes before you smile you got to cry.." -The Roots
Hedvig


Coach

Status: Offline
Posts: 1973
Date:
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That really sucks! Obviously I'm glad I got my shoes but I feel really bad for all of you who didn't. I hate online stores that are unable to follow through simple orders and then, on top of that, don't even bother to reply to emails. Ugh!


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ayo


Coach

Status: Offline
Posts: 1634
Date:
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bleh..

I still don't have my shoes!! Nor did I get an email telling me they are shipping..




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Proud momma of two princesses
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