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Post Info TOPIC: 'Item not as described' dispute
twinkle


Coach

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Posts: 1641
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'Item not as described' dispute
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So I bought some Hollywould ballet flats described as brand new in box- I got them and they were filthy, w/a big sticker on them that says "display model" and didnt even come w/a box.


I emailed the seller who was totally rude & told me no refunds, too bad.


Sooo... i am disputing the charge w/paypal/ebay but got an email from them saying in order to do so I need a letter written on company letterhead of whatever brand the item is to support my claim that the item is not in the condition as described. So freakin' lame-


Is there anyway around this? Has anyone dealt w/this type of situation before? Lucky I only paid like $30 for the shoes, so not that big of a deal but just annoying. I don't want the seller to get away w/it. I already left her negative feedback.



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D


Hermes

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Posts: 8209
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ugh - I'm in the middle of an ebay dispute myself. there's no way around the documentation, and you need to do it pretty quickly.


my situation is the gold invicta watch. it wasn't keeping time. the seller ignored my e-mails so I filed a dispute with PayPal. My jeweler kept it for a couple of days to observe it, then wrote up how the watch significantly differed from how it was described in the ebay auction (the auction states that it runs perfectly, when in fact it doesn't keep time.)


are there any boutiques you frequent? could you ask them to take a look and type up a quick note on their letterhead for you? you could buy something to show your appreciation while you're there...


the deal with my jeweler is that I am a fairly regular customer (repairs, modifications, appraisals, etc.) so it's a loyalty thing for them to help me out with this.


now, I think that the requirement is a qualified third party... I'm a third party. I think I'm qualified - I could type something up for you if you want on stylethread stationary and e-mail it to you. You'd have to take a few pictures of the item so I can see what the damage is.


it's best to take it to someone who can see the shoes in person, but I'd be willing to help if you hit a dead end.



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"Fashion can be bought. Style one must possess." ~ Edna Woolman Chase
twinkle


Coach

Status: Offline
Posts: 1641
Date:
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genius. thank you so much for the advice & offer to help, D. i'm going to take them to a boutique and try that. THANK YOU!



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