yes- it was a nightmare. i got active endeavors to take it back after alot of complaining, which was really nice of them. it was a combo of it getting ruined b/c of the color (creme), and just poor quality. one of the straps broke within a week or so and i didnt have anything heavy in the bag. so sad because they are beautiful... also, other girls complained that the hardware was scratched when they bought it new.
I know Christine got the cream one and was really disappointed w/the overall quality of the bag. The hardware looked very cheap and the leather wasn't very nice IIRC. I'd pass too.