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ladysi78250


Dooney & Bourke

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Please help!!!
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I just recently sold my Sex and the City collecters set:



The dvd set comes inside a plexi glass box, well the person who bought it received the dvd but sent me this message:


***Hi. My Sex and the City Gift collectors set arrived today. However, the clear protective case is severly cracked. Since I am giving this as a gift is there any chance you have a new one? If not, is there something else we can work out to compensate for the replacement I have to buy? I cannot give it as a gift with such a big crack on it. Thank you for handling this matter. *****


Now the dvd set was sent priority mail, and packaged in a bubbled, shipping envelope. My friend said I should have made sure at the time of shipping to have informed the post office that the item was fragil, and it had to been damaged at the time of shipping. My question is what do I do?? I was thinking of sending her a 5 dollar gift card, or what is appropriate to resolve this matter. All help and advice will be greatly appreciated.



 



-- Edited by ladysi78250 at 09:21, 2006-04-21

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Elle


Hermes

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I'd maybe refund her shipping costs, but that's all.  I have the collectors set too, and don't think that the plastic case is that necessary.  She could toss it and give it in the pink velour binder only, and the person receiving the gift would be none the wiser!

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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
D


Hermes

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I would refund her $10 or something like that, and suggest she give it as Elle suggested.


Personally, I NEVER send anything I sell on ebay uninsured. It's cheap to insure the item (usually no more than $1.30), the buyer pays for the insurance, and it covers you in situations like this.  UPS shipping automatically includes insurance as well.  Insurance is always a requirment with my auctions - I refuse to ship without it. 


surprisingly enough, I've never had anyone report damage or loss back to me... hmmmm....



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"Fashion can be bought. Style one must possess." ~ Edna Woolman Chase
ladysi78250


Dooney & Bourke

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The customer had actually paid three dollars of insurance, how does the insurance work?



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Elle


Hermes

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Posts: 7139
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Here is the info on how to file a claim with USPS.

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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
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