STYLETHREAD -- LET'S TALK SHOP!

Members Login
Username 
 
Password 
    Remember Me  
stylethread site home page -> stylethread forum -> shopping & fashion -> Bluefly responded to me too...
Post Info TOPIC: Bluefly responded to me too...
Kari


Dooney & Bourke

Status: Offline
Posts: 921
Date:
Bluefly responded to me too...
Permalink Closed

I finally got a response too...here it is. I replied to them and asked them why this policy was still not on their website, and to tell me what the "cut-off" is or their criteria they use.

Dear Kari,

Thanks for your email. As a business, we always retains the right to stop doing
business with a customer when it doesn't make economic sense. In our seven
years in business, we have been extremely reluctant to exercise this right.
However, it has become increasingly clear that a very small percentage of our
customers are having an inordinate impact on our return rate and, therefore, our
ability to provide the best service possible to the overwhelming majority of
customers who do not fall into this group. This does not mean that this
extremely small group of customers is doing anything wrong -- it simply means
that we have not developed our business to the point where we are able to serve
their needs in a way that makes economic sense. However, we are currently
re-evaluating the criteria that we used to make this decision.

I understand how frustrating it can be when shopping on line because you are
unable to try on or feel the merchandise. However, our descriptions give as
much information that is available to us as possible. If there is ever a
question about a way a designer fits, please feel free to contact our Customer
Service. They would be more then happy to provide you (shoppers) with more
information. If needed, we can contact our Fulfillment Center for exact
measurements if you are uncertain between sizes. Also, all of our designers can
be found in stores.

Thank you again for taking the time to write to me. Again, I don't expect that
you will agree with our position. I do hope, however, that you will understand
that it was a decision that was not made lightly or with a lack of sensitivity
to the issues involved.

I will also be passing on our thoughts/concerns as we do value what our
customers say. I apologize for any inconvenience this has caused. If you
should have any other questions, please do not hesitate to contact us.

Warm regards,




__________________
nunzi182


Kate Spade

Status: Offline
Posts: 1486
Date:
Permalink Closed

They're being a-holes.

__________________
Kari


Dooney & Bourke

Status: Offline
Posts: 921
Date:
Permalink Closed

You know...I just reread this and one thing really pisses me off....

"Also, all of our designers can be found in stores."

Is she telling me to shop elsewhere? Or just to try on the desigers' stuff to see how it fits?



__________________
ILoveChoo


Hermes

Status: Offline
Posts: 5131
Date:
Permalink Closed

ew. just ew.


I think I'm more pissed now than I was before!



__________________
"Life's too short to wear ugly shoes."

My recipe blog: healthy-delicious.com
laken1


Hermes

Status: Offline
Posts: 5600
Date:
Permalink Closed


Kari wrote:
You know...I just reread this and one thing really pisses me off....

"Also, all of our designers can be found in stores."

Is she telling me to shop elsewhere? Or just to try on the desigers' stuff to see how it fits?




That irritates me too. I live in a city with lots of shopping now but when I lived in BR & the most high end dept store we had was Dillards there was no way to try on some (most) of these designers. I took it to mean go try it on & then order from them. It's not like they are cheap to begin with, so why would I do that & pay shipping when I could get instant gratification from a B&M store?

__________________
Who do you have to probe around here to get a Chardonnay? - Roger the Alien from American Dad
twinkle


Coach

Status: Offline
Posts: 1641
Date:
Permalink Closed

I actually got the impression that that rep understands that the policy is obnoxious and is trying to be PC about it. Maybe "Also, all of our designers can be found in stores." is like- nudge nudge, wink wink. Don't shop with us, we suck!



__________________
Collette


Chanel

Status: Offline
Posts: 4387
Date:
Permalink Closed

I hate how she signs off Warm Regards. That's so...well....whatever. Warm Regars my A$$

__________________
I'm thinking balls are to men what purses are to women. It's just a little bag, but we feel naked in public without it. Carrie Bradshaw
Aurora


Marc Jacobs

Status: Offline
Posts: 2408
Date:
Permalink Closed

Mara wrote:

I actually got the impression that that rep understands that the policy is obnoxious and is trying to be PC about it. Maybe "Also, all of our designers can be found in stores." is like- nudge nudge, wink wink. Don't shop with us, we suck!
Thats funny that you got that out of that line.  I got the impression that if you don't like their policies then go shop else where.

__________________
My blog -> http://www.theblondediaries.com/

http://twitter.com/blondediaries
jen


Kate Spade

Status: Offline
Posts: 1344
Date:
Permalink Closed

Okay, a lot of bluefly stuff is old though. What, she wants us to hunt down the item some where, try it on, then run back to the computet and order, pay shipping, and wait for it?! Dosn't that take the convience out of online shopping? And if she was directing you to another store, that's just rude.

__________________
Give every man thine ear, but few thy voice;
carmenb513


Coach

Status: Offline
Posts: 1811
Date:
Permalink Closed

Ummm. No questions asked , I WILL not shop at bluefly unless this changes.


 


End of story.As a matter of fact I'm going to unsubscribe to their e-mails.



__________________
"Fashion is revolutionary, rarely evolutionary"  www.lipstickfashionmascara.com
scarlett


Marc Jacobs

Status: Offline
Posts: 2117
Date:
Permalink Closed

I told a friend of mine in journalism school about this and she said she'd look into it for a story. It could be worth contacting something like the Style section in the New York Times to tip them off -- the more bad press Bluefly gets for this, the more likely it is they'll reverse their policy.

I just got an order from them this week and want to return a pair of pants from it, but now I'm all paranoid to return anything. I've never heard of any store having this kind of policy, and I don't understand how it could hurt them that much.

__________________
http://fugitiveduck.blogspot.com/
jaymiek


Coach

Status: Offline
Posts: 1899
Date:
Permalink Closed


jen wrote:
Okay, a lot of bluefly stuff is old though. What, she wants us to hunt down the item some where, try it on, then run back to the computet and order, pay shipping, and wait for it?! Dosn't that take the convience out of online shopping? And if she was directing you to another store, that's just rude.

That's exactly what I was thinking. It's not like their stuff is current season, so it's ridiculous for them to expect their customers to go to a B&M, try on the items and then buy them online. Plus, their flat rate shipping isn't that cheap to begin with. Their new policy just stinks. I'm joining the Bluefly boycott too.

__________________
Dizzy


Marc Jacobs

Status: Offline
Posts: 2130
Date:
Permalink Closed

This policy is a really bad idea, and if I had stock in the company, I'd sell it. Wow. I love the snotty tone of the email, too "It's not that these customers are doing anything wrong..." then the snarky comments about the descriptions on the site. Obviously, this was written by someone who doesn't shop much, if at all. And what kind of shopping site would have their customer service managed by people who don't shop?

Oh, and doesn't Express do something like this? Not that they would actually PREVENT you from shopping there, because that's just insane for a RETAILER, but if you return things too often they will refuse to honor your returns, even with a receipt - I heard that somewhere a year or so ago. It could be wrong, or I could be mixing up stores but I think it's right...

-- Edited by Dizzy at 00:10, 2006-03-16

__________________
Cortney1982


Chanel

Status: Offline
Posts: 3178
Date:
Permalink Closed

Hmm...this e-mail doesn't come off as professional.   Bad writing skills and manner. 


This part bugs me:


"Also, all of our designers can be found in stores." 


Really!  A lot of people who shop on their website don't have access to B&M stores that carry designer items.   I know I could never find 95% of the designer brands within 100 miles.  The best shopping in my mall is Macy's and let me tell you it is not a very good Macy's, their best brands are a small selection of Polo Jeans, Tommy Hilfiger, and DKNY. 




 



__________________
halah


Kenneth Cole

Status: Offline
Posts: 418
Date:
Permalink Closed

You know I have two orders from Bluefly sitting at home that I've been debating...I think I may return both and just head to woodbury commons this weekened, since all of their designers can be found in stores!


It is hard to buy clothes and shoes online and I took comfort in the fact that if something didn't fit right or look good Bluefly understood and would let me return...heck they give you 90 days!  Now I feel like I'm going to be watched or I'm scared to order something because I don't want to get on their bad list if I return it.


Bad policy.



__________________
ayo


Coach

Status: Offline
Posts: 1634
Date:
Permalink Closed

Wow that is just cold..


I know they are under new management and two things bluefly mentioned wanting to change is : advertising to men more often (mainly because they don't return items often) and implementing a stricter return policy. Little did I know it would mean this...it's just a dumb policy.


 



__________________
Proud momma of two princesses
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
stylethread site home page -> stylethread forum -> shopping & fashion -> Bluefly responded to me too...
Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse 		Powered by ActiveBoard