STYLETHREAD -- LET'S TALK SHOP!

bex · Chanel

what to do?

tri_sarah_tops · Marc Jacobs

Have you checked with the James Perse customer service? I don't have any experience with them but it's worth a shot. I know a lot of higher end brands are really good about replacing merchandise that doesn't meet standards.

ETA: Definitely tell them that you're a frequent buyer but are very disappointed with this purchase.

-- Edited by tri_sarah_tops at 09:40, 2006-01-27

JoceyBaby23 · Gucci

I agree. It wouldn't hurt to ask JP CS to replace it!

Luv2Shop · Kate Spade

I don't want to sound too "bedazzled" about this, but maybe you can find an aplique you like and place it over the hole and then attach some matching beading in other places so it doesn't look like just 1 random aplique, but a detailed top?

member · Hermes

Are you positive that the boutique you bought it from won't make an exception since the item is damaged? If you're sure they won't, I agree w/the other girls - call JP CS and see if they can replace it. Let us know what happens!

bex · Chanel

shopchicago33 wrote:

Are you positive that the boutique you bought it from won't make an exception since the item is damaged? If you're sure they won't, I agree w/the other girls - call JP CS and see if they can replace it. Let us know what happens!

nope. they are super duper strict about their return policy on their clothes.

i am going to emial JP CS and see what happens... i should have known to do that- but it was early when i asked you guys! i hadn't had my coffee yet.

i'll keep you posted if i hear back and what happens.

bex · Chanel

Luv2Shop wrote:

I don't want to sound too "bedazzled" about this, but maybe you can find an aplique you like and place it over the hole and then attach some matching beading in other places so it doesn't look like just 1 random aplique, but a detailed top?

heehee bedazzled... have you seen the commercial with the chick from the apprentice for the bedazzler? too funny....

i really just want my plain black t-neck... i had been searching high and low for one and i finally found it and now this....

but thanks for the suggestion!

Ritz · Dooney & Bourke

Bex was it IN? i brought in some r&R's that ripped and the mgr. told me that *if* I had the receipt or they could pull it up in their computer, they could replace them. unfortunately i didn't.. but I would try and call! and say you shop there often, etc. good luck!

bex · Chanel

Ritz wrote:

Bex was it IN? i brought in some r&R's that ripped and the mgr. told me that *if* I had the receipt or they could pull it up in their computer, they could replace them. unfortunately i didn't.. but I would try and call! and say you shop there often, etc. good luck!

no it was dr. mojoe and even though i love dr. mojoe- it scares me for some reason. kevin (the guy in charge) is fabu but i'm kinda scared of him too! like he is so awesome and so well known around c-bus for his talent at finding good jeans for everyone who goes in there that he makes me feel inferior in his presence...

anyway- i'm going to go the way of james perse first and see what comes of it.

TexasGal · Kenneth Cole

That really sucks. Hopefully James Perse will do something about it. But if worse comes to worse...maybe you can salvage it to wear under cardigans, camisoles, vests, blazers, etc.

Oh, and depending on where the hole is...a strategically placed belt or ribbon could do the trick too.

-- Edited by TexasGal at 14:17, 2006-01-27

nicoley · Coach

Oh no bex! Your beautiful Black turtleneck has a hole in it... That was seriously the most perfect black turtleneck ever... I really hope you are able to get an exchange... please keep me updated... It would be so sad if you were not able to get a new one. If the jP customer service doesnt work out, i think you should go and talk to kevin at mojoe... he is really intimidating, but it would be worth it... Id go with you for moral support lol.