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Post Info TOPIC: Someone please help me to stop freaking out


Marc Jacobs

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Someone please help me to stop freaking out
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Okay, I'm going on vacation next Wednesday and when I called today to double-check on the reservation, I was told that all guests in the room had to be 21 or older, otherwise they needed to have a parent/guardian with them.

Okay, when I called in January to book the room, and then again about a month ago to check on it, I was never told anything.

I call today and am told of the policy. After telling the guy that I was never told the 2 other times I called, etc., he put me on hold to talk to someone. When he came back on the phone, he told me that he would put his initials and the name of the person he talked to, on my reservation, basically stating my situation.

I asked him a few times if I was going to have problems with this when I showed up to check into the hotel, and he said that I shouldn't (because of the note being attached to my reservation).

So this means I should be okay with checking in when I get there, but I'm still freaking out because I'm driving 11 hours to get there, and quite frankly, might have to commit homocide if I get there and I can't get my room.

I'm going to call either tonight about 10pm, or tomorrow morning and follow-up to make sure that a note really was put on my reservation stating my situation and saying I'm okay to check-in when I get there.

Should I still be freaking out? Must. Calm. Down.....


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Chanel

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maybe call and speak to a manager? or have them fax a confirmation to you, so you have something in writing?

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Marc Jacobs

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ok so you're freaking out because you're not 21 yet right?  but the guy said he'd put a note saying you could stay in the room as an exception to the policy right?  if that's the case, you should be ok but i can see why you're freaking out since you're taking this guy's word for it that everything will be ok.


do this, get the name of this guy, get the name of his manager and get a printout of the day they charged your cc. 


take it all w/ you and if they try to make noise about the policy, say you spoke to so and so and here's what was said and a printout of your cc bill and hopefully they'll leave you alone.


good luck!



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Chanel

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Not sure if it matters, but how far away are you from 21?

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Kenneth Cole

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I would have them fax or email you something in writing, so if you encounter any problems, you can just show them the note.  Try not to worry, I'm sure everything will work out okay 

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Hermes

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you should be fine. when I was younger I had this problem all the time because I had to travel to dance competitions and my mom didn't always want to come when I was older. As long as you are polite and quite when you check in you will be fine. They've always told me it was becasue they don't want kids coming and partying (because they'd be liable)- so as long as you're sweet and look like you'll behave youself you should be OK.


I've had to do it like a million times, and they almost never said anything until I went to check in but a quick chat with the manager always cleared it right up and I was never turned away.



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Marc Jacobs

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Whoops, I probably should have clarified:  I'm 26, one of the girls is 23 and the other girl is 19.   As far as when I call to follow-up on making sure there IS something on my reservation saying it's okay for me to check-in, I think I will ask to have something faxed to me with written confirmation.


I'm trying to actually find the actual hotel phone number, instead of just the reservation number, which is all I can find.  If I can find that, I probably will ask to speak to the manager and ask about the special situation.



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Chanel

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Yeah, I'd like to see the law that says a person can't get a hotel room if they are under 21. My ass. Maybe it's hotel policy or something but I'd throw a fit if they didn't let me have my room. Don't worry about it. I'm sure it'll be fine and if it's not, raise a huge stink and you'll probably get upgraded.


But I'd call too to make sure there's a note on my reservation.



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Marc Jacobs

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I also plan on having the other girls wait in the car while I go in to check-in, unless they actually make me bring them in too.


I also have every intention of freaking out on them if everything is confirmed and then I get there and they tell me I can't have the room.  I told my dad he might want to watch the news that night in case there are reports of a riot or something



-- Edited by CarrieS at 15:41, 2005-06-28

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Hermes

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CarrieS wrote:


I also plan on having the other girls wait in the car while I go in to check-in, unless they actually make me bring them in too. I also have every intention of freaking out on them if everything is confirmed and then I get there and they tell me I can't have the room.  I told my dad he might want to watch the news that night in case there are reports of a riot or something -- Edited by CarrieS at 15:41, 2005-06-28

I was gonna suggest this. Unless you ask for additional keys or whatever, they don't need to know who else is going to be there. Usually they only ask to see one person's ID anyway.

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Hermes

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I just turned 20. I have NEVER had any problems with booking hotels and I've been getting them on my own since I was 18. Make sure everyone acts professional and mature and you should be fine. But give that guy hell if he won't give you your room.



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Marc Jacobs

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Okay, found the front desk phone number.  So when I call should I ask to speak to a manager, mention that there should be something on my reservation stating my situation, and when (and they better!) they confirm that there is, ask for something in writing faxed to me with their name?


And do you think it would be better for me to call tonight or tomorrow morning?  I think they're busier in the morning...


Being a resort hotel, and not just a regular chain hotel, I knew they were pickier about certain things, but this is somewhat ridiculous.  They only reason I found out today was because when I was getting my reservation info read back to me, the guy said "2 adults, 1 child", and I just kind of went "Excuse me, child?", because they consider anyone under 21 to be a "child".


The only 2 things on the website that even sort-of mention this policy are the following:


-Guests 20 years old or younger are not permitted to register or reserve rooms or camping sites at Cedar Point Resorts


(I take this to mean that I have to book the room and then be the one to check-in when we get there)


-To reserve a room online, guests must be 21 years or older or accompanied by a parent or legal guardian during their stay


(I find this to be poorly worded, because it looks like online reservations are the only ones that need to follow this policy.  That would be stupid, but that's how it reads, at least to me)



-- Edited by CarrieS at 15:55, 2005-06-28

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BCBG

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I think you should not even worry about it. If its a U.S. hotel - it's against the law not to allow you in if you are under 21. That is simply their policy so they can avoid destroyed hotels rooms. If you plan to leave it as you found it than you have nothing to worry about.

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Chanel

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Do they check IDs to make sure everyone is 21?  If you are 26 and the other girl (19) that is tagging along basically looks semi-mature, I don't see why this would be a problem. 

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Marc Jacobs

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UPDATE:  Okay, me being paranoid and all, I just called the actual hotel front desk, not the reservation line.  The note was put onto my reservation saying that it's a group of friends checking in, and (my favorite part) the words "Let them keep the reservation".


I feel a lot better now that I've called the actual hotel.  Plus, the girl who answered said they don't really check the ID's of everybody who's staying there.  I told her that I was leaving them in the car while I checked in, and she said "oh yeah, that's fine".


Much, much better now.  Thanks girls for the advice! 



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