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Post Info TOPIC: TJ Maxx
jen


Kate Spade

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Posts: 1344
Date:
TJ Maxx
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So, as some of you remember, I got a purple leather coach bag there for $300.  Well, two months later, the satin lining in the bag it ripped to pieces and I've only carried maybe 5 times.  Tj Maxx has a return policy saying tags must be attatched and it must be in 30 days, so I thought for sure I'd have to argue for a while with them.  I explained to the manager what happened and she said no.  I persitited a little bit saying that the bag is defective and I paid $300, only carried it a few times and I'm very unhappy.  Then she said okay and went ahead and gave me credit back on my card! I was SO happy. Now I have that $300 to go to another bag.

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lynnie


Chanel

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Posts: 3612
Date:
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that's awesome that they gave you back your money but whoa, why did the lining rip?  I had problems with my Coach bag too (see toasts and roasts), within 2 weeks there were black marks around the rings on the bag and it WASN'T from jeans.  I sent it back and they said they would only give me a $500 credit, but I asked for a refund, she put me on hold, and then gave it to me.  Which is nice, but makes me wonder about quality... 

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