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Chic · Marc Jacobs

seller sent wrong item...Update!

Chic · Marc Jacobs

RE: seller sent wrong item...??

e_doli · Dooney & Bourke

yeah, they should definately refund the shipping. you shouldn't have to pay for their mistake. i'm dealing with a similar situation right now -- i'll let you know how it goes.

Drew · Gucci

I'm in the same situation. I sent back a damaged item that was supposed to be new. The seller promised to refund my return shipping fees, but still hasn't. They emailed me a week ago that a replacement was sent but I haven't gotten that either. Unfortunately I stopped a claim I made with Ebay when the seller told me they sent the replacement. I should have waited for the replacement to come in before cancelling the dispute, because now I have a feeling I am out the $15. At least it wasn't more.

Make sure they refund your return costs, otherwise put in a dispute with Ebay/Paypal for that amount; they will refund the money if the seller refuses (and it comes right out of the seller's account anyway).

Chic · Marc Jacobs

shoud I wait to send the bag back until the refund the shipping? the seller has not responded to me. I am getting screwed with ebay lately.

e_doli · Dooney & Bourke

i would wait to send it back. tell them that you are going to file a dispute if they don't get back to you.

laken1 · Hermes

I would give them a few days - email them every day & if they don't respond file a claim. My general approach is nice email, firm email, threatening email. Paypal / ebay has been great & I have gotten my money back from both claims I have filed. Hopefully it wasn't too much $$??

bean · Kenneth Cole

Chic, they should definitely refund the cost of shipping the item back to them, since it's their fault. this happened to me once. the seller sent me a completely different item. she actually ended up refunding me a couple dollars more for my trouble, which I thought was nice. give the seller a few more days. If s/he still hasn't responded to your e-mail, request the seller's contact info so you can call them. What's the seller's feedback like?

Chic · Marc Jacobs

thanks everyone. i will give them till thursday and then get a little more than nice. my e-mails last e-mail was firm, but still nice. it was $30, but the funny thing is that the color they sent me is going for $50 on e-bay vs. the black and white one...you would think they would want it back from me...