Here's my problem - Chase Credit card has been calling my house every single day for about the past month, several times a day. They call 7 days a week at all hours of the day/night. They are now harassing my boyfriend. We used to just never answer, and then my boyfriend started picking up and asking them to stop calling. They are looking for me. One time, he even asked for their phone # and said I would call them. They kept calling. Now when my bf picks up, they hang up on him, so they are now crank calling him. I don't know what to do. We already registered our phone # on that Goverment Do Not Call list. I filed a compliant on the website too, but they keep calling.
The really sick thing is - I work for Chase and they are my credit card company. I work on the Corporate side, so don't really know who to tell. Is there anywhere you can complain about these nasty telemarkters and get them to stop. It's becoming harassment.
Next time they call, get their name and tell them that you've received X-amount of calls and that if they don't stop immediately they are breaking the law. Saying that you're an employee and will report them from inside the company may help too.
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quote: Originally posted by: LMonet "Next time they call, get their name and tell them that you've received X-amount of calls and that if they don't stop immediately they are breaking the law. Saying that you're an employee and will report them from inside the company may help too."
Oh he already tried that too. They won't give their name out. And my bf already told them I work for the company and filed complaints...I've never had a telemarketer harass us like this and the sickest part is, it's my company!
Why don't you just talk to them? I know you don't have an obligation to, but maybe if you just talk to them and tell them you aren't interested or whatever then maybe they will leave you alone. In my experience if I just talk to the telemarketer they stop calling, otherwise they will continue to call day and evening until they complete the call.
The do not call list won't work in this case. Telemarketers are allowed to call you if you do business with them and they know that's why they will call you. If you have a number that they have left I would call from work and ask to speak to a supervisor and take up the matter with them - ie harassment, etc. The only other thing you can do is change your phone number which would suck but would stop it.
In essence, there are two Do Not Call lists - the National Registry and a company's internal do not call list. Most telemarketers, even those that are exempt from the Do Not Call Registry, are still required to maintain their own company-specific do not call list. If you are contacted by a company that is exempted from the National Registry, you can request to be placed on the company's inhouse do not call list. You can take advantage of this inhouse strategy even if you do not subscribe to the National Registry.
If you ask a company with which you have an existing business relationship to put you on their company-specific do not call list, that company can no longer call, even if you continue doing business with them. If you request to be placed on the do not call list of a company with which you have an existing business relationship, your request will not apply to their affiliates. If an affiliate calls, you will have to request to be placed on that company's do not call list as well.
Federal and state laws allow you to take legal action against telemarketers who do not add your number to their internal do not call list and who call you back within twelve months of requesting to be placed on that list. (See Federal Laws in Part 12 below, 47 CFR 64.1200; 16 CFR 310)
So it looks like there is action you can and should take against the company if they continue to call after you ask you be put on the internal do not call list. I also read (I think on the Federal Trade Comission website) that it is illegal for them to call outside of the hours of 8am and 9pm. Good luck, I don't know if it will even be worth it to report them, but at least you know there is something you can do, which may be valuable armor in dealing with them next time they call.
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Know first, who you are; and then adorn yourself accordingly.
-Epictetus
Do you know what they want from you? Have you ever spoken to them when they call? If it's regarding the credit card you have with the company, they can't legally talk to your BF about it, so I'm not sure having him deal with them is the best way to handle the situation.
If you personally have told them to stop calling, and they continue to do so, you might even try calling your police dept. and ask them if they have any suggestions for you.
Thanks girls for all of the suggestions. I actually have picked up the phone and talked to them. Sorry I should have mentioned that...my boyfriend usually takes the calls. But I have talked to them and told them to stop calling and take me off their list. I have also told them I work for Chase and don't appreciate them treating a fellow coworker like this and that I will report them to our company. Now it's like they are playing games. They call here really early in the morning or later at night and hang up when we answer. To be that is just ridiculous.
I do have Caller Id, so most of the time, I just ignore it when they call, but it's annoying to have them call all the time. Nothing seems to be working.
Thanks ejc423 for posting that info - I'm going to look into it because I don't know how to get them to stop.