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Post Info TOPIC: best buy


Kenneth Cole

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best buy
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this is awful. best buy is in for one heck of a lawsuit.


http://www.baltimoresun.com/news/local/...al-local-columnists&ctrack=1&cset=true


PUT YOURSELF in Mike Bolesta's place. On the morning of Feb. 20, he buys a new radio-CD player for his 17-year-old son Christopher's car. He pays the $114 installation charge with 57 crisp new $2 bills, which, when last observed, were still considered legitimate currency in the United States proper. The $2 bills are Bolesta's idea of payment, and his little comic protest, too.

For this, Bolesta, Baltimore County resident, innocent citizen, owner of Capital City Student Tours, finds himself under arrest.

Finds himself, in front of a store full of customers at the Best Buy on York Road in Lutherville, locked into handcuffs and leg irons.

Finds himself transported to the Baltimore County lockup in Cockeysville, where he's handcuffed to a pole for three hours while the U.S. Secret Service is called into the case.

Have a nice day, Mike.

"Humiliating," the 57-year old Bolesta was saying now. "I am 6 feet 5 inches tall, and I felt like 8 inches high. To be handcuffed, to have all those people looking on, to be cuffed to a pole -- and to know you haven't done anything wrong. And me, with a brother, Joe, who spent 33 years on the city police force. It was humiliating."

What we have here, besides humiliation, is a sense of caution resulting in screw-ups all around.

"When I bought the stereo player," Bolesta explains, "the technician said it'd fit perfectly into my son's dashboard. But it didn't. So they called back and said they had another model that would fit perfectly, and it was cheaper. We got a $67 refund, which was fine. As long as it fit, that's all.

"So we go back and pay for it, and they tell us to go around front with our receipt and pick up the difference in the cost. I ask about installation charges. They said, 'No installation charge, because of the mix-up. Our mistake, no charge.' Swell.

"But then, the next day, I get a call at home. They're telling me, 'If you don't come in and pay the installation fee, we're calling the police.' Jeez, where did we go from them admitting a mistake to suddenly calling the police? So I say, 'Fine, I'll be in tomorrow.' But, overnight, I'm starting to steam a little. It's not the money -- it's the threat. So I thought, I'll count out a few $2 bills."

He has lots and lots of them.

With his Capital City Student Tours, he arranges class trips for school kids around the country traveling to large East Coast cities, including Baltimore. He's been doing this for the last 18 years. He makes all the arrangements: hotels, meals, entertainment. And it's part of his schtick that, when Bolesta hands out meal money to students, he does it in $2 bills, which he picks up from his regular bank, Sun Trust.

"The kids don't see that many $2 bills, so they think this is the greatest thing in the world," Bolesta says. "They don't want to spend 'em. They want to save 'em. I've been doing this since I started the company. So I'm thinking, 'I'll stage my little comic protest. I'll pay the $114 with $2 bills.'"

At Best Buy, they may have perceived the protest -- but did not sense the comic aspect of 57 $2 bills.

"I'm just here to pay the bill," Bolesta says he told a cashier. "She looked at the $2 bills and told me, 'I don't have to take these if I don't want to.' I said, 'If you don't, I'm leaving. I've tried to pay my bill twice. You don't want these bills, you can sue me.' So she took the money. Like she's doing me a favor."

He remembers the cashier marking each bill with a pen. Then other store personnel began to gather, a few of them asking, "Are these real?"

"Of course they are," Bolesta said. "They're legal tender."

A Best Buy manager refused comment last week. But, according to a Baltimore County police arrest report, suspicions were roused when an employee noticed some smearing of ink. So the cops were called in. One officer noticed the bills ran in sequential order.

"I told them, 'I'm a tour operator. I've got thousands of these bills. I get them from my bank. You got a problem, call the bank,'" Bolesta says. "I'm sitting there in a chair. The store's full of people watching this. All of a sudden, he's standing me up and handcuffing me behind my back, telling me, 'We have to do this until we get it straightened out.'

"Meanwhile, everybody's looking at me. I've lived here 18 years. I'm hoping my kids don't walk in and see this. And I'm saying, 'I can't believe you're doing this. I'm paying with legal American money.'"

Bolesta was then taken to the county police lockup in Cockeysville, where he sat handcuffed to a pole and in leg irons while the Secret Service was called in.

"At this point," he says, "I'm a mass murderer."

Finally, Secret Service agent Leigh Turner arrived, examined the bills and said they were legitimate, adding, according to the police report, "Sometimes ink on money can smear."

This will be important news to all concerned.

For Baltimore County police, said spokesman Bill Toohey, "It's a sign that we're all a little nervous in the post-9/11 world."

The other day, one of Bolesta's sons needed a few bucks. Bolesta pulled out his wallet and "whipped out a couple of $2 bills. But my son turned away. He said he doesn't want 'em any more."

He's seen where such money can lead.



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Kate Spade

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I hope he sues the pants off that store. Stories like this are becoming less and less rare, and I am SO sick of the terrible customer service these days, while at the same time all of these places advertise themselves as the friendliest, most consumer-friendly places on earth. I hope this gets crazy press and Best Buy is forced to publicly grovel for an apology. I would so steamed if that had been me or someone I know.


Looks like the cops screwed up, too. Uh, 9/11? I love how just saying "9/11" has become some kind of magic talisman to excuse all dumbass law-enforcement moves these days. I'd love to hear that cop actually explain why he thinks 9/11 was relevent in this case.



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Kenneth Cole

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That is outrageous!!!! I live near baltimore and have been to that best buy on many occasions.  I'm still stuck on the cashier calling him and saying that if he didn't come in they were gonna call the cops.  Whats wrong with these people.  I would sue best buy and baltimore county police depart.  I will never step foot in that store again!

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Dooney & Bourke

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I actually work at Best Buy here in Texas and if this story is concrete in all statements I very surprised with the incident. Funny thing whenever we get $2 bills we actually get exicited, and if we have cash on us we will buy them since they are so rare. Also counterfeit (sp.) pens are not reliable at all, in fact many retail stores do not know this but these pens should be replaced every 10-20 uses, because the ink wears out. The store had no right in calling the customer to come back and paying for the installation charges, in fact if I was the customer I  would have not returned to the store. And for that cashier making the comment about she not having to take the bills, I would have told her to get some sense smacked into her and ask for another rep. I am supervisor for the Operations department (customer service and cashiers), we have people sometimes paying their purchases with pennies, nickels, etc. Its funny because the customers get a little embarrased, but I tell them they shouldn't because money is money whether its in bills or change.

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Kate Spade

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quote:
Originally posted by: ladysi78250

"we have people sometimes paying their purchases with pennies, nickels, etc. Its funny because the customers get a little embarrased, but I tell them they shouldn't because money is money whether its in bills or change."




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Dooney & Bourke

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quote:

Originally posted by: shopgirl

For Baltimore County police, said spokesman Bill Toohey, "It's a sign that we're all a little nervous in the post-9/11 world."

WTF does this even mean?  So now people who pay with $2 bills are potential terrorists?  I HATE when people toss this around for everything.  Car stereos have nothing to do with 9/11.

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Gucci

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My grandparents use to send me $2 in every card they sent me.  The ink usually did smear all over the card because they were freshly printed.  When they are new they do look fake but that isn't an excuse for not taking them.  When I worked at my high school job I would have people bring in Susan B Anthony $1 coins and $2 bills and tell me when they handed them over they were real money and I always told them I already knew but it got me thinking that stores should put above each register what is "real" money and what is not. Like my aunt accidently passed off a fake $3 bill at taco bill once and no one said anything.  She didn't mean too but someone had bought a stack of fake $3s at a party store and gave her one and it was in her purse and she grabbed it.

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Chanel

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I hope that guy takes Best Buy to the cleaners!!!! What a load of crap. Hmm... next time I break the law or do something wrong I'm going to spout off about how nervous I am living in a post 9/11 world and see where it gets me. I wonder if it will get out of speeding tickets now? It gets everyone else out of everything, so why not?

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