My hair has a lot of "personality", and I'd never gotten a haircut that I really LOVED until last fall. I called a few months on the spur of the moment to see if they had an appointment for that evening, and they did....great. However, there was a work emergency at the end of the day so I called back saying I wouldn't be able to get away from work on time, and i'd have to cancel (I was very apologetic). The woman on the phone said ok, but you'll have to pay a $25 fee next time you come in for cancelling the day of the appointment. I told her I had made the appointment that day, and hadn't been told about this policy. She said it didn't matter, I would still have to pay the fee next time I came in.
Fast forward to this week. I'd done some soul searching and decided i really NEEDED the great haircut and I would suck it up and make another appointment....making sure to explain my frustration with their policy. The woman I spoke to today said if I had talked to someone that day, they could have waved the fee, but now there is a "note" that I have to pay so there's nothign she can do about it. So now the more I think about it, the more it makes me angry that I'm having to pay b/c someone didn't do what they were supposed to on their end. I can't decide whether to call and cancel....explaining again why I'm frustrated? Just go and get the cut anyway? Orrrr am I completely overreacting?
If I were in that situation, I would probably just not go back. Did you tell them that you tried to have someone wave the fee on the day of? That's a tough spot, since you love your cut so much but hate the customer service. I'd tell them I can't go there anymore because of horrible CS, but I don't have really difficult hair and it might be worth it for you to suck it up.
Can you make up a fake name to go again without paying the fee? lol
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Fashion is art you live your life in. - Devil Wears Prada | formerly ttara123
That is the most ridiculous policy ever - if you made an appointment same day, it's not like there's a waiting list or something ... the appointment would have likely gone unused anyway. I'd refuse to take no for an answer until you speak with the manager. Though I wonder how they can enforce a policy like that ...?
Would using a fake name and paying cash work, or is the place small enough that that desk person would recognize you?
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To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment ~ {Ralph Waldo Emerson}
1. Make an appointment. 2. Cancel and explain why. 3. Find a place with better customer service. Besides, chances of you getting the exact hair cut as last time is slim.
I wouldn't go back either, because I wouldn't want to be paying for someone else's mistake. I'm sure there are other salons that are just as good that you can go to
Update! Thanks so much for the advice. I decided to call and cancel again and explain why I was upset. Then use the fake name next week sometime ;)
When I got home tonight I had three voicemails from the receptionist, the manager, and the woman who cut my hair last time apologizing and saying they'd be happy to wave the fee. I think I'm still going to look into other salons, but in the meantime I feel a lot better about going back.